UW-Madison Profile - Frequently Asked Questions
Acronym Key:
HRS = Human Resources System
Why Can't I Log into Profile?
At this time, Profile is designed to display information to individuals with a valid NetID that have an active role at UW-Madison. Individuals that are no longer in an active role (e.g. former employees), will not be able to access Profile.
If you believe you are in an active role at UW-Madison (e.g. current student, employee, or affiliate), and you cannot access Profile, please contact the Help Desk. Please also contact the Help Desk if you aren't in an active role and need to update your name in use.
How do I change my Primary/Legal Name?
- About legal names on campus
- Students: How to change your legal name
- Employees: To change your legal name, contact your HR representative
- Applicants: Contact the admissions office
- Other Roles: Contact the Human Resources department for your respective agency
- After your legal name has been changed you can request a NetID change
How do I edit my Campus Business Email?
UW-Madison employees and affiliates can set their Campus Business Email by navigating to the Contact Information page and then the Emails section. Click "Edit Campus Business Email," enter a valid email address, and confirm it. Click save to complete the process. It may take up to 24 hours for changes to be reflected in other campus systems. Also, please note that you cannot leave Campus Business Email blank, you must enter a valid email address.
How do I update/change my Name in Use (Preferred Name)?
You are now able to edit your Name in Use directly in Profile! Select the “Personal Information” page and navigate to the “Name in Use (Preferred Name)” section. Click “Edit” to set or modify your name and “Submit” when you’re done. It may take up to 48 hours for changes to be reflected in campus systems. If a change is not visible after that time, ensure that you have completely logged out of the impacted application before logging back in.
How do I update my Birthdate as displayed in my UW-Madison Profile?
- Students: How to change your birthdate
- Employees: To change your birthdate, contact your HR representative
- Applicants: Unavailable in Profile at this time
- Other Roles: Contact the Human Resources department for your respective agency
How do I set my pronouns (for example: she/her) within Canvas, Handshake, MyUHS, Zoom, or Teams?
| Source | How to change |
|---|---|
| Canvas | How to edit in Canvas |
| Handshake | Edit in Handshake |
| MyUHS | Edit in MyUHS |
| Zoom | Edit in Zoom |
| Microsoft 365 (Teams) | How to edit in Microsoft 365 (Teams) |
*If you manage or are building an application and have questions about pronouns or other person data, please contact IAM for assistance.
How do I update my phone number?
- Students: How to update your phone numbers
- Employees: Update your phone numbers in HRS
- Applicants: Unavailable in Profile at this time
- Other Roles: Contact the Human Resources department for your respective agency
- Sign up for WiscAlert notifications
I am an employee and have my mobile phone set in HRS. Why doesn't it populate for me in my UW-Madison Profile?
- This is a known issue. The Human Resources System (HRS) does not export cell phone information for employees to date. This is due to being unable to differentiate personal mobile phone information from work mobile phone information and out of respect for employee privacy around this data element.
How do I update my official UW-Madison email address?
- Students: How to update your email addresses
- Employees: Update your campus email addresses
- Applicants: Unavailable in Profile at this time
How do I update my Mailing Addresses?
- Students: How to update your mailing addresses
- Employees: Update your mailing addresses in HRS
- Applicants: Unavailable in Profile at this time
- UW Health Affiliates: Update your personal address in Oracle Cloud
- Other Roles: Contact the Human Resources department for your respective agency
How do I update my Emergency Contacts?
- Students: How to update your emergency contacts
- Employees: Update your emergency contacts in HRS
- Applicants: Unavailable in Profile at this time
How do I change my NetID password?
This document provides a step-by-step walk-through of changing your NetID password. If you do not know your current NetID password and need to recover it please see: NetID Account Recovery (Password Reset)
Why am I missing some of the services that I am eligible for on the Services page?
The initial release of this page includes only a limited list of services. It is not comprehensive. Services will continue to be added in future releases. Currently, these are the only services that are supported:
- Box
- Duo Multi-Factor Authentication (MFA)
- GitLab
- Kaltura Mediaspace
- LastPass
- LinkedIn Learning
- MyUW
- Qualtrics
- WiscVPN (Dynamic IP)
- WiscVPN (Static IP)
- Zoom
How do I set my photo in campus applications?
From the Personal Information page, find the "Photos" card and follow the links to instructions for setting your photo. Please note that the list of apps is not comprehensive at this time.
How can I find more information about Duo Multi-Factor Authentication (MFA)?
Some common knowledge base articles for the UW-Madison community include: