MFA Duo – Reactivate Duo on a Mobile Device

This document will provide instructions for reactivating the Duo Mobile App when you purchase a new phone or tablet, or when receiving a replacement device.

  1. If you are currently unable to login to MFA because you do not have another device setup or you do not have a saved list of backup codes, you will need to use a temporary passcode (see MFA-Duo - Request a Temporary Passcode) to login. If you are still able to log into Duo with a device or backup passcode, you can skip this step.

  2. Navigate to the UW-Madison MFA Portal at MFA.wisc.edu and login with your NetID and password if requested. Once there, click Manage MFA Preferences and Devices.

    UW-Madison MFA Portal Manage Preferences and Devices Button

  3. You will see a page that says Manage Your Multi-Factor Authentication (MFA) Devices and prompts you for a MFA-Duo Login. Click the Enter a Passcode option.

    Enter a Passcode Button Highlighted

  4. Enter the temporary passcode you received at step 1, then press Login.

    Passcode entered into the Login with Passcode field

  5. Find the device you wish to re-activate, then click Device Options.

    Click Device Options

  6. Click Reactivate Duo Mobile.

    Click Reactivate Duo Mobile

  7. Follow the instructions for activating your device by clicking the device you are setting up:

    1. Select Mobile phone then press Continue.

      Device type list with Mobile selected

    2. Enter the phone number of the device. Next, verify this is the correct number of the device by checking the box. Now press Continue.

      Phone number entered into field

    3. Select the type of phone that the number is associated with (iPhone, Android, or Windows Phone) and press Continue.

    4. Download the Duo Mobile Application on the new device you are adding, if not already downloaded:

    5. Configure the Duo App on your mobile device and finish adding the device in MFA Portal:

      1. Open the Duo App on your phone.

        Note: After opening the Duo App, you may be asked to accept notification and camera privileges. Click Allow if prompted.

      2. In the MFA Portal, click I have Duo Mobile installed.

        Prompt for confirmation that the Duo app is installed on the desired device

      3. In the Duo App on your device, tap the plus sign button.

      4. Using your device, scan the QR code on the screen in the MFA Portal and click Continue.

        The following video from Duo demonstrates how to scan the QR code: Duo Self Enrollment

        Barcode with a green check mark indicating that the device was successfully registered

    1. Select Tablet then press Continue.

      Device type list with Tablet selected

    2. Select your device type (iOS or Android) and press Continue.

    3. Download the Duo Mobile Application for iOS or Android on your tablet, if not already downloaded:

    4. Configure the Duo App on your tablet and finish adding the device in MFA Portal:
      1. Open the Duo App on your tablet.

        Note: After opening the Duo App, you may be asked to accept notification and camera privileges. Click Allow if prompted.

      2. In the MFA Portal, click I have Duo Mobile installed.

        Prompt for confirmation that the Duo app is installed on the desired device

    5. In the Duo App on your device, tap the plus sign button.

    6. Using your device, scan the QR code on the screen in the MFA Portal and click Continue.

      The following video from Duo demonstrates how to scan the QR code: Duo Self Enrollment

      Barcode with a green check mark indicating that the device was successfully registered

See accessibility & usability information

We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.

For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.

How to get access to a Security Key or Duo Token/Fob 

Students

Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email help@doit.wisc.edu. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.

Faculty, Staff, and Researchers

Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu. 




Keywords:new phone not working push issue android iphone lost forgot temporary passcode password login attempt bought purchased broken tablet ios reactivate re activate activating device reactivation mobile re-activate   Doc ID:88607
Owner:Naomi S.Group:Identity and Access Management
Created:2018-12-19 16:34 CDTUpdated:2020-10-28 09:39 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Identity and Access Management, Multi-Factor Authentication (MFA), UW Housing
Feedback:  9   8