Webex App - Resetting Webex

This procedure takes you through resetting your Webex client. This can be done when you are having difficulty with Webex when it has been working properly before.

Windows

  1. Select your picture or initials in the top left corner of the Webex App
  2. Navigate to Help | Health Checker
  3. Select Reset at the bottom of the page
  4. Sign back in using your primary email address

MacOS

  1. Click on your Webex App and select Help | Health Checker in the menu bar
  2. Choose Reset at the bottom of the page
  3. Sign back in using your primary email address

If you need further help, please contact the DoIT Help Desk for assistance


Keywords:
cisco voip softphone client phone telephone remote worker reset trouble troubleshooting problems finesse issues calls calling webex app 
Doc ID:
120876
Owned by:
Shawn T. in Voice Services
Created:
2022-08-24
Updated:
2024-07-02
Sites:
Cisco Webex, DoIT Help Desk, Voice Services