• How to access your office computer remotely
  • Remote Desktop Information - https://kb.wisc.edu/smph/134229

• Additional Campus Licensed Software
  • Campus Software Library - https://it.wisc.edu/services/software/
    
    
• Cisco VOIP WbeEx or Jabber Phone Software (available on the Campus Software Library)
  • An Authorized User can can request an account if you don't have one already - https://kb.wisc.edu/74643
    
    
• HelpDesk Contact Information for SMPH
  • DOIT VIP Support (Our First Tier Support Group)
    • EMAIL:  support@doit.wisc.edu
    • PHONE: 608-264-4357 (OPTION 5 for VIP)
  • SMPH Shared Services IT (Our Internal Support Group)
    • Web Forms: http://it.med.wisc.edu/about-us/shared-services/forms/
      

If Internet Connection To Your Home Becomes Unreliable or Unavailable

Most major cell phone carriers offer a service called "Mobile Hotspot".  This allows you to share your cell phone plan's internet with your home computer.  Your home computer needs to have a wireless connection, and your cell phone provider generally will charge a fee for this service as well as conditions for data cost and use.  This can be a valuable option if your primary Internet service at home becomes unreliable or unavailable. 

We've included some links below to information from the major carriers.  Please note these are external links and this information is provided by the carrier and may be subject to change at any time:

• Verizon - https://www.verizonwireless.com/support/mobile-hotspot-faqs/
• AT&T - https://www.att.com/support/article/wireless/KM1009376
• Sprint - https://www.sprint.com/en/support/solutions/device/mobile-hotspot.html
• U.S. Cellular - https://www.uscellular.com/support/smartphone-mobile-hotspot
• T-Mobile - https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering