Research Object Storage (S3): Requesting Support
This document explains how to request support for your Research Object Storage (S3) storage account.
We encourage you to work with your local IT support, but if needed you can also get help setting it up from the ResearchDrive service team.
ResearchDrive service team email: researchdrive@wisc.edu
| Note: If you did not receive an access key for your Research Object Storage (S3) account when you signed up, your account is likely under an "IT-assisted" support model. Under this model, your departmental IT was provided the access key for your account and will be able to assist you. Please contact them directly. |
Research Object Storage (S3) Support Contacts
| Self-Service | Collaborative | Managed Service | |
|---|---|---|---|
| IT Support Point of Contact | You do not have IT support | You are supported by IT from your School, College, or Dept | You are supported by DoIT Departmental Support |
| Support Workflow |
Use the Research Data KB self-service instructions. Contact the ResearchDrive Team through the DoIT Help Desk for additional support |
Contact your unit's IT support for assistance Your IT support will work with the ResearchDrive Team on your behalf |
Contact Departmental Support through the DoIT Help Desk for assistance Departmental Support will work with the ResearchDrive Team on your behalf |
Service Outages
- Research Object Storage (S3) service outages are posted on the DoIT Outages page.