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Get help from the DoIT Help Desk

The DoIT Help Desk provides support to students, faculty, and staff at UW-Madison on general computing issues and various UW applications. The Help Desk provides support via phone, email, a live chat service, and in person at three walk-in help desks on campus.

Get help via phones, email, chat, or HelpOnline

Phones & Email

6:00 AM - 1:00 AM
7 days a week

608-264-HELP (4357)
help@doit.wisc.edu

LiveChat

8:00 AM - 10:00 PM
7 days a week

https://helpdesk.wisc.edu/chat

HelpOnline

6:00 AM - 1:00 AM
7 days a week

More information about HelpOnline

Get help in person

Computer Science

7:45 AM - 5:00 PM
Monday - Friday

View this location via Google Maps

333 East Campus Mall

Monday - Friday – 10:00 AM - 7:00 PM
Saturday & Sunday – 12:00 PM to 4:00 PM

View this location via Google Maps

Health Sciences Learning Center

7:45 AM - 5:00 PM
Monday - Friday

View this location via Google Maps

Phones

Available 6:00 AM to 1:00AM, 7 days a week

Reach the Help Desk by phone at 608-264-HELP (4357). The Help Desk can help with many common computer issues over the phone, including trouble with Windows, Mac OS, Microsoft Office, etc. We can also assist with password resets and can help with many common UW-Madison applications (such as My UW, WiscMail, My WebSpace, etc) over the phone. Some issues (such as possible hardware issues) may need to be handled at one of our Walk-in Help Desks.

When you call, there are five menu options to choose from:

  • Option 1 for NetID or WiscMail issues (including NetID password resets)
  • Option 2 for EAST-supported services including e-Reimbursement, 3270/Mainframe, ISIS, etc.
  • Option 3 for general computer issues, and issues with Learn@UW, My UW, and other Wisc services
  • Option 4 for telephone line issues
  • Option 5 for RaDS Departmental VIP Support

Email

Available 6:00 AM to 1:00AM, 7 days a week; possible 24 hour response delay

You can email the Help Desk at help@doit.wisc.edu if you would prefer to contact us via email. Because of the volume of email received, note that it can sometimes take up to 24 hours to receive a response via email. If you have an urgent issue, please call the Help Desk instead. Note that the Help Desk also cannot reset passwords via email and cannot provide sensitive information (such as NetIDs) over email. If you need a password reset or if you don't remember your NetID, you will need to call the Help Desk.

LiveChat

8:00 AM to 10:00 PM, 7 days a week

In addition to phones and email, the Help Desk provides support via an online chat service. If you would prefer to receive help via chat, you may chat with one of our Help Desk agents. Note that the Help Desk also cannot reset passwords or provide NetIDs via chat. If you need a password reset or other account information, you must call the Help Desk.

Help Online

Available 24 Hours, 7 days a week; possible 24 hour response delay.

If you have searched our KnowledgeBase and could not find the answer or solution you need, you can request Help Desk support online. To create a new call or service request, or to check the status of your existing calls and requests, please login to Help Online with your UW-Madison NetID and password.

IMPORTANT: Help Online was upgraded on June 28th, 2009. If you would like to check the status of your cases (calls) that were created prior to June 28th of 2009, please call the Help Desk at (608) 264-4357.

Walk-in Help Desks

Computer Science - Monday through Friday: 7:45 AM to 5:00 PM; Saturday and Sunday: Closed
333 East Campus Mall - Monday through Friday: 10:00 AM to 7:00 PM; Saturday and Sunday: 12:00 PM to 4:00 PM
HSLC - Monday through Friday: 7:45 AM to 5:00 PM; Saturday and Sunday: Closed

The DoIT Help Desk has three Walk-in Help Desks on campus which can assist with many common issues in person. In addition to supporting the same products we support over the phone, the Walk-in Help Desks specialize in assisting with issues with desktop and laptop computers. In particular, the Walk-in Help Desks can assist with operating system problems (including blue screens, viruses, etc), trouble connecting to Wireless UWNet, and can even help troubleshoot hardware problems. Computers with supported issues can be checked into our Help Desk Level 2 (HDL2) service for more advanced work, while supported computers with hardware issues can be checked into the Repair and Departmental Support department for repair.

The Walk-in Help Desks are located in:

  • Computer Science at 1210 W Dayton St, behind the DoIT Techstore.
  • East Campus Mall at 333 East Campus Mall, just inside the first floor entrance to the Student Services Tower located on the west side of the building.
  • HSLC at 750 Highland Ave, in the University Bookstore located in the atrium of the HSLC.

Enterprise Application Support Team (EAST)

7:00 AM to 6:00 PM, Monday through Friday

The Enterprise Application Support Team (EAST) provides assistance with many common UW-Madison business applications including ISIS, the mainframe (3270), e-Reimbursement, Student Payroll, etc. Business Systems support agents are available via phones (call 608-264-HELP, choose option 2), email (help@doit.wisc.edu), and LiveChat during EAST business hours.

EAST also provides assistance to departmental users that have a VIP support contract with Repair and Departmental Support (RaDS). Departmental Support agents are available via phone (call 608-264-HELP, choose option 5), email (support@doit.wisc.edu), and LiveChat during EAST business hours.

More about the DoIT Help Desk

View About the DoIT Help Desk for more information about the DoIT Help Desk, including information about employment opportunities, obtaining custom support for your department, Help Desk statistics, and more information about Help Desk policies.




Keywords: DoIT help desk missions statement support policies statistics stats employment jobs satellite service desk hours operation walk in chat email walkin walk-in wihd dayton computer sciences comp sci hslc east campus mall up contacting us more information HD   Doc ID: 1
Owner: Chris G.Group: DoIT Help Desk
Created: 2000-07-12 19:00 CDTUpdated: 2014-02-05 12:15 CDT
Sites: DoIT Help Desk, Google Apps, Help Desk Test KB, My UW-Madison Portal, Office 365, Voice Services, WiscCal, WiscMail