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Get Help from DoIT

The DoIT Help Desk provides support to students, faculty, and staff at UW-Madison on general computing issues and various UW applications. The Help Desk provides remote support via phone, email, and live chat. The Help Desk also provides in-person support at our walk-in location in the Computer Sciences building.

NOTE: All times listed on this page are CST.

Get help from the Help Desk via phones, email, chat, HelpOnline, or in person at our Walk-In Help Desk

Phones & Email

7:00 AM - 11:00 PM
7 days a week

608-264-HELP (4357)


8:00 AM - 10:00 PM
7 days a week

Chat with an Agent!


7:00 AM - 11:00 PM
7 days a week

More information about HelpOnline


7:45 AM - 5:00 PM
Monday - Friday

1210 W Dayton St, right next to the main lobby by the Dayton St entrance


Available 7:00 AM to 11:00 PM, 7 days a week

Reach the Help Desk by phone at 608-264-HELP (4357). The Help Desk can help with many common computer issues over the phone, including trouble with Windows, Mac OS, Microsoft Office, etc. We can also assist with password resets and can help with many common UW-Madison applications (such as MyUW, Office 365, Learn@UW, etc) over the phone. Some issues (such as possible hardware issues) may need to be handled at the Service Desk.

When you call, there are six menu options to choose from:

  • Option 1 for NetID or Office 365 calendar/email (including NetID password resets)
  • Option 2 for Help Desk Level 2-supported services including e-Reimbursement, 3270/Mainframe, SIS, etc.
  • Option 3 for general computer issues, and issues with Learn@UW, MyUW, Cisco VoIP and other Wisc services
  • Option 4 for Centrex telephone line issues
  • Option 5 for VIP Departmental Support
  • Option 6 for Tech Store orders


Available 7:45 AM to 5:00 PM, Monday through Friday

The DoIT Help Desk has one service desk on campus which can assist with many common issues in person. In addition to supporting the same products that the Help Desk supports over the phone, the service desk specializes in assisting with desktop and laptop computer issues. In particular, the service desk assists with operating system problems (including blue screens, viruses, etc), trouble connecting to Wireless UWNet, and can even help troubleshoot hardware problems. Computers with supported issues can be checked into our Repair service for more advanced software and hardware work. For information on where customers can park when visiting DoIT, please see: DoIT - Parking for Customers


Available 7:00 AM to 11:00 PM, 7 days a week; possible 24 hour response delay

You can email the Help Desk at if you would prefer to contact us via email. Because of the volume of email received, note that it can sometimes take up to 24 hours to receive a response via email. If you have an urgent issue, please call the Help Desk instead. Note that the Help Desk also cannot reset passwords via email and cannot provide sensitive information (such as NetIDs) over email. If you need a password reset or if you don't remember your NetID, you will need to call the Help Desk.


8:00 AM to 10:00 PM, 7 days a week

In addition to phones and email, the Help Desk provides support via an online chat service. If you would prefer to receive help via chat, you may chat with one of our Help Desk agents. Note that the Help Desk also cannot reset passwords or provide NetIDs via chat. If you need a password reset or other account information, you must call the Help Desk.

Help Online

Available 24 Hours, 7 days a week; possible 24 hour response delay. 

If you have searched our KnowledgeBase and could not find the answer or solution you need, you can request Help Desk support online. To create a new call or service request, or to check the status of your existing calls and requests, please login to Help Online with your UW-Madison NetID and password.

Help Desk Level 2

Available 7:00 AM to 6:00 PM, Monday through Friday

Help Desk Level 2 (formerly EAST) provides assistance with many common UW-Madison business applications including SIS, the mainframe (3270), e-Reimbursement, Student Payroll, etc. Business Systems support agents are available via phones (call 608-264-HELP, choose option 2), email (, and LiveChat during HDL2 business hours.

Help Desk Level 2 also provides assistance to departmental users that have a VIP support contract with Departmental Support. Departmental Support agents are available via phone (call 608-264-HELP, choose option 5), email (, and LiveChat during HDL2 business hours.

More about the DoIT Help Desk

View About the DoIT Help Desk for more information about the DoIT Help Desk, including information about employment opportunities, obtaining custom support for your department, Help Desk statistics, and more information about Help Desk policies.

Keywords:DoIT help desk missions statement support policies statistics stats employment jobs satellite service desk hours operation walk in chat email walkin walk-in wihd dayton computer sciences comp sci hslc east campus mall up contacting us more information HD sd online helponline "Level 2" HDL2 techstore tech store   Doc ID:1
Owner:Steven S.Group:DoIT Help Desk
Created:2000-07-12 18:00 CSTUpdated:2020-01-23 16:55 CST
Sites:DoIT Departmental Support, DoIT Help Desk, DoIT Help Desk Training, DoIT Tech Store, Google Apps, Help Desk Level 2, Help Desk Test KB, Learn@UW-Madison, My UW-Madison Portal, Office 365, Office of the Registrar, Voice Services
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