The purpose of this document is to provide options for customers on how to return their equipment to the DoIT Computer Lending Program. Please note that equipment will not be accepted back if the bundle is not complete with all parts (bag, charger, device). Holds may persist on student records if the device is not returned completely.
Customers who check out from the DoIT Computer Lending Program can return their items using the following options:
In-Person at the DoIT Onsite Help Desk
The DoIT Onsite Help Desk is located at 1210 W Dayton Street, Madison, WI 53706 within the Computer Sciences building. When entering through the main Dayton Street entrance, the Onsite Help Desk is found in the space to the right of the atrium. The Onsite Help Desk is open Monday through Friday from 7:45am to 5pm, otherwise please see Get Help from DoIT for the most up-to-date information concerning hours during holidays and breaks.
Contactless Lockers at the DoIT Onsite Help Desk
Important: This option must be arranged and approved by the Onsite Help Desk within a reasonable time frame before the due date of the item for it to qualify as an on-time return. It is up to the discretion of the Onsite Help Desk and Computer Lending Program Coordinator to determine reasonable time frames for returns through this method.
The DoIT Onsite Help Desk has contactless lockers available for equipment returns. To request this option for return, please contact the DoIT Computer Lending Program at clp@doit.wisc.edu.
Shipping to the DoIT Help Desk
Important: This option must be arranged and approved by the Onsite Help Desk within a reasonable time frame before the due date of the item for it to qualify as an on-time return. It is up to the discretion of the Onsite Help Desk and Computer Lending Program Coordinator to determine reasonable time frames for returns through this method. We do not recommend shipping equipment internationally.
For an item to qualify as an on-time, valid return to the DoIT Help Desk through mail, the following must be provided to the
clp@doit.wisc.edu as a part of the arrangement:
- the reason for a shipping return
- tracking information for the shipment
Please note that if any item(s) that were included with the equipment bundle (e.g. bag, charging cable, device, wall adapter) at check out are not included upon return, the return may be considered incomplete and customers may receive a hold on their academic records until the matter is resolved.
For information on how to ship an item to the DoIT Help Desk, please see
Shipping to the DoIT Help Desk: Computer Repair and Loaner Equipment
