1Password - Troubleshooting: 1Password isn't working in your browser
This guide provides solutions for common issues with 1Password in your browser or desktop app. Follow the steps below to resolve problems and ensure a smooth experience.
Steps to Resolve Browser Issues
1. Verify Your Sign-In Address
Ensure you’re using uw-madison.1password.com when signing in.
2. Restart Your Browser
- Close all browser windows.
- Reopen your browser and unlock 1Password.
3. Restart 1Password
If you have the 1Password app installed, restart it.
Instructions for Mac
- Click the 1Password icon in the menu bar and choose Quit.
- Reopen and unlock 1Password.
Instructions for Windows
- Open 1Password.
- Click the ellipsis at the top of the sidebar and choose Quit.
- Reopen and unlock 1Password.
Instructions for Linux
- Open 1Password.
- Click the ellipsis at the top of the sidebar and choose Quit.
- Reopen and unlock 1Password.
4. Update your browser and 1Password
Make sure both your browser and 1Password extension are up to date.
For browser-specific updates (Find out what browser you’re using):
5. Restart your computer
Restarting your computer can resolve persistent issues.
If the steps above don't resolve your issue, please contact the UW- Madison 1Password Team at 1passwordadmins@office365.wisc.edu.
Important Note from UW Health: Please DO NOT store credentials for UW Health or Meriter systems in 1Password.