1Password - Troubleshooting: 1Password isn't working in your browser
This guide provides solutions for common issues with 1Password in your browser or desktop app. Follow the steps below to resolve problems and ensure a smooth experience.
Steps to Resolve Browser Issues
1. Verify Your Sign-In Address
Ensure you’re using uw-madison.1password.com when signing in.
2. Restart Your Browser
- Close all browser windows.
- Reopen your browser and unlock 1Password.
3. Restart 1Password
If you have the 1Password app installed, restart it.
Instructions for Mac
Instructions for Windows
Instructions for Linux
4. Update your browser and 1Password
Make sure both your browser and 1Password extension are up to date.
For browser-specific updates (Find out what browser you’re using):
5. Restart your computer
Restarting your computer can resolve persistent issues.
If the steps above don't resolve your issue, please contact the UW- Madison 1Password Team at 1passwordadmins@office365.wisc.edu.
Important Note from UW Health: Please DO NOT store credentials for UW Health or Meriter systems in 1Password.