• Voicemail
  • Access Using a Physical Telephone
  • Access Using the Online Portal (Cisco Unity Voicemail Portal)
  • How to Set Up Email Notifications for New Voicemails
• Dialing Patterns
• Forwarding Calls
  • How to Forward All Calls to Another Phone Number
  • How to Forward All Calls to Voicemail
  • Advanced Forwarding Options

Voicemail

Access Using a Physical Telephone

1. When the handset displays a red light, that indicates a new voicemail.
2. To access voicemail, press Messages.
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3. Follow the voice prompts.
   • If prompted, enter your Connection ID (your 7-digit phone number), and press #.
4. Enter your Personal Identification Number (PIN), and press #.
   • Note: The default PIN for new accounts is 343842. New users will be required to change this pin after logging in for the first time.
5. For more information and a complete list of voicemail shortcut keys please reference this document.

Access Using the Online Portal (Cisco Unity Voicemail Portal)

1. Verify you are connected to the campus network, either through a wired or wireless connection (such as UWNet).
   • If you are off-campus, first connect to WiscVPN per these instructions:WiscVPN GlobalProtect (All OS) - Installing, Connecting, and Uninstalling
2. Access the Cisco Unity Voicemail Portal. We recommend using a browser such as Chrome or Firefox. The portal does not work well with Internet Explorer. 
   • You may need to sign in with your NetID and password.
   • Note: Shared voicemail accounts cannot access voicemail using the Cisco Unity Voicemail Portal. To access voicemail for a shared account please use a physical telephone.
3. To play a voicemail, select the message you wish to hear. 
4. Then press the play button 
5. For additional information on the Cisco Unity Voicemail Portal and its features please see this document. 

How to Set Up Email Notifications for New Voicemails

Please reference this document for detailed instructions on setting up email notifications for new voicemails.

Dialing Patterns

Please reference this document for a list of Cisco VoIP phone dialing patterns.

Forwarding Calls

How to Forward All Calls to Another Phone Number

1. Press the Forward All key on the phone to be forwarded (as shown below).
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2. Enter the phone number of the phone you wish to forward all calls to.
3. To turn off forwarding, press the same button as before which should display Forward Off on the screen. 

How to Forward All Calls to Voicemail

1. Access the Cisco Unity Voicemail Portal. We recommend using a browser such as Chrome or Firefox. The portal does not work well with Internet Explorer. 
   • You may need to sign in with your NetID and password.
2. From the My Phones screen, select Call Forwarding in the left-hand column
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3. Check the box next to Forward all calls to and select Voicemail from the drop-down menu.
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4. Click Save.

Advanced Forwarding Options

In the Cisco Unity Voicemail Portal you have the option to enable Advanced Call Forward Settings. These advanced settings allow you to handle callers differently based on 3 situations:

• if the caller is calling from an internal or external number
• if the line is currently busy 
• if there is no answer on your line

To access Advanced Call Forward Settings follow these steps:

1. Access the Cisco Unity Voicemail Portal. We recommend using a browser such as Chrome or Firefox. The portal does not work well with Internet Explorer.
   • You may need to sign in with your NetID and password.
2. From the My Phones screen, select Call Forwarding in the left-hand column
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3. Expand the Advanced calling rules section. 
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4. Once you have made your desired modifications, click Save.