Step 1: Go to the Portal

Visit the SMPH Navigator portal at https://navigator.med.wisc.edu/

Step 2: Use Your Primary Email

Log in using your primary email address. If you're unsure what that is, refer to this: Account Administration

Step 3: Click Continue with Atlassian account

If the login to the portal is successful, you will see the portal screen below. There are different portals for services offered, such as User Support Services, Cybersecurity, etc.

Step 4: All requests users submit can be tracked

Once logged in, you can submit new requests, view existing ones, and communicate with the support team. Click on your profile in the upper right corner, and select Requests.

Step 5: How to get to the portal from an auto generated email

This is an example of an automated email response from Navigator. Clicking on View Request in the email will route you to the Navigator Portal and requires your primary email address and login with NetID and Password.

Troubleshooting

• • If you can't log in, make sure you're using the correct email address.
  • If you see an access denied message, contact your local IT. Support phone number located here: https://iit.med.wisc.edu/help/#department-help-desks
  • Check your spam folder if you're not receiving email notifications.