User Support Services (USS) Overview
An overview of the USS Service Line, key services, and how to get support.
Overview
User Support Services provides frontline technology assistance for SMPH faculty, staff, learners, and affiliates. The team ensures secure, reliable computing environments, resolves daily technology issues, and coordinates escalations to specialized IIT service lines.
Services
- Desktop and endpoint support (setup, troubleshooting, secure configuration)
- Hardware/software consultation and recommendations
- Navigator ticket intake, triage, and routing to other IIT teams
- Support for IT onboarding/offboarding tasks and access setup
- Coordination with CAVS for HSLC/WIMR classroom and event support
Get Support
- Submit tickets via SMPH Navigator
for all IT support, service questions, and technical issues - Get support via email (help@med.wisc.edu)