SMPH Employees with NetID - Accessing SMPH Navigator
SMPH Navigator is an Atlassian, HIPPA complain platform restricted to UW-Madison students, staff, and faculty.
External users are limited to those from approved domains.
FAQ - Read before following instructions
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Who is considered a “SMPH User”? All School of Medicine and Public Health staff, faculty, and students.
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Who is considered a “UW-Madison User”? All UW-Madison staff, faculty, and students who are NOT part of the School of Medicine and Public Health (ex: School of Nursing, School of Pharmacy).
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Who is considered an “External User”? Anyone outside of the UW-Madison system is considered an external user. This includes users from UW Health. Only certain domains have access to SMPH Navigator. The complete list is available for IIT staff to view here: https://smph-navigator.atlassian.net/wiki/x/EoDBJ
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What is my primary business email? To find out what your primary business email is, go to the Wisc Admin portal: https://wiscmail.wisc.edu/account-admin/index.php?action=o365-addrs Once you login with your NetID, the email address listed as “Primary” is your primary business email.
- What do I do if I need more help? See the troubleshooting steps at the bottom of this page.
Logging Into Navigator
SMPH User
Step 1: Go to the Portal
To access the Navigator portal go to: https://smph-navigator.atlassian.net/servicedesk/customer/portals or https://navigator.med.wisc.edu/
Step 2: You will be prompted to sign in with your NetID.
Step 3: Authenticate NetID login with Duo
Step 4: Once you have successfully completed your Single-Sign-On, you will redirected to the SMPH Navigator portal.
There are different portals for services offered, such as User Support Services, Cybersecurity, etc.
UW User
UW Users are users from all schools or colleges within University of Wisconsin System, but outside of the School of Medicine and Public Health.
UW Users will not be set up for SSO, but will log in with their primary email, as with SMPH users.
Step 1: Go to the Portal
To access the Navigator portal go to: https://smph-navigator.atlassian.net/servicedesk/customer/portals or https://navigator.med.wisc.edu/
Step 2: You will be re-directed to this login screen, click “Continue with Atlassian Account”.
Step 3: If you do not have an Atlassian account, you will be prompted to “Sign Up”. Use your primary business email to sign up. (See FAQ above to find your primary business email.)
If you do not have an Atlassian account, you will be emailed a code to sign-up.
If you have an Atlassian account associated with your primary business email, you may be prompted to login with your NetID.
Step 4: Once you are logged in, you will redirected to the SMPH Navigator portal.
There are different portals for services offered, such as User Support Services, Cybersecurity, etc.
External User
Step 1: Go to the Portal
To access the Navigator portal go to: https://smph-navigator.atlassian.net/servicedesk/customer/portals or https://navigator.med.wisc.edu/
Step 2: You will be re-directed to this login screen, click “Continue with Atlassian Account”.
Step 4: If you do not have an Atlassian account, you will be prompted to “Sign Up”.
Use your primary business email to sign up.
If you do not have an Atlassian account, you will be emailed a code to sign-up.
Step 5: Once logged in, you will redirected to the SMPH Navigator portal.
There are different portals for services offered, such as User Support Services, Cybersecurity, etc.
All requests submitted by or including the signed in user can be tracked
Once logged in, you can submit new requests, view existing ones, and communicate with the support team. Click on your profile in the upper right corner, and select Requests.
How to get to the portal from an auto-generated email
This is an example of an automated email response from Navigator. Clicking on View Request in the email will route you to the Navigator Portal and requires your primary email address and login with NetID and Password.
Primary Email
Find your primary business email - you will need to know this to sign in.
To find out what your primary business email is, go to the Wisc Admin portal: https://wiscmail.wisc.edu/account-admin/index.php?action=o365-addrs
Once you login with your NetID, the email address listed as “Primary” is your primary business email.
Troubleshooting
- If you can't log in, make sure you're using the correct email address.
- If you see an access denied message, contact your local IT. Support phone number located here: https://iit.med.wisc.edu/help/#department-help-desks
- Check your spam folder if you're not receiving email notifications.