Microsoft 365 - What account types are available in Microsoft 365?
- NetID Account
- The account type provisioned to an individual. The account is directly accessed via a single set of credentials (NetID and password). Users other than the primary user may be delegated access to this type of account. Delegates use their own NetID and password to access the account. Multiple email addresses may be associated with this account.
- Shared Mailbox
- Accounts which are used when multiple people need access to the same mailbox, such as a company information or support email address, reception desk, or other function that might be shared by multiple people. Shared mailbox accounts can be accessed via all Outlook clients. Multiple email addresses may be associated with this account.
- Service Account
- Accounts that are intended to be used for shared/changing roles (info, secretary, webmaster, newsletter, feedback, etc) or service/programmatic access (printers, copiers, mailers). Multiple email addresses may be associated with this account.
- Resource Account
- A resource account is non-person related account. Examples; meeting/conference rooms, audio-visual equipment, project, or vacation calendars. Users must be granted permissions to interact with a resource account.
- Alternate Address
- Any NetID or Service account may have any number of email addresses associated with it. These email addresses includes, but is not limited to, previous alias/alternates accounts and/or user/role/service accounts that have been consolidated with the NetID.
- Microsoft Group
- Microsoft 365 Group is a service that works with the Microsoft 365 tools you use already so you can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email. In addition, you can connect a Teams account to your group and take advantage of all Teams features.
Does an Microsoft 365 account work the same way for the owner of the account and any delegates?
It depends on the client used to access the account. For delegated users of the account; email, calendar and contacts are either not accessible or have reduced functionality via some clients.
Do shared mailboxes and service accounts work the same way as NetID Accounts?
Yes, for Microsoft 365, the functionality of the accounts is identical. The main difference is that NetID accounts are accessed via login credentials. Important: shared mailbox and service accounts are only licensed for email, calendar, and contacts. See Microsoft 365 - Reduced access to services due to an affiliation change for more details.
Do shared mailbox and service accounts have access to other NetID associated campus services?
- For shared mailbox: No.
- For service accounts: Possibly - It depends on the service. Please review the following document for complete details: Microsoft 365 - Applications that Microsoft 365 service accounts can access using NetID login.
I have multiple individual email addresses that I use for my work at the University. Will I still be able to use them? How will it work?
All faculty and staff have multiple email addresses, for example, bbadger@wisc.edu, buckingham.badger@wisc.edu and bucky.badger@domain.wisc.edu, which they typically use for different purposes. Multiple email addresses may be associated with a single Microsoft 365 account. Messages sent to any of the associated addresses will appear in the Microsoft 365 account mailbox. Users will need to designate a "primary" address. The "primary" address will be the only address that appears in the Microsoft 365 Global Address List (GAL). The "From" address of all messages sent from the account will be the Primary Address.
Associating all email addresses with an Microsoft 365 NetID Account may not meet the needs of some users. In this case a user may request another account.