CCI Private Cloud - Departmental IT Security Baseline Compliance
All VMs hosted in the CCI Private Cloud environment should adhere to the campus Departmental IT Security Baseline. Adherence to the Departmental IT Security Baseline is the responsibility of CCI Private Cloud customers.
For questions about compliance with the Departmental IT Security Baseline, please contact the Office of Cybersecurity at cybersecurity@cio.wisc.edu.
Incident Reporting & Technical Support
CCI Private Cloud Incident Reporting
- Customers should contact the DoIT Help Desk to report an incident or check the outages page for an CCI Private Cloud incident.
- 24x7 coverage for incidents & emergency situations affecting the availability of the CCI Private Cloud services. To report a problem please contact the Help Desk from 7 AM to 11 PM, and the System & Network Control Center (SNCC) at 608-263-4188, from 11 PM to 7 AM. Please identify yourself as a CCI Private Cloud customer.
- Formal support is provided for CCI Private Cloud during business hours only. After-hours support is provided by the Virtualization Technologist On-Call.
CCI Private Cloud Technical Support
- Customers should contact the DoIT Help Desk or email cci-virtualization@wisc.edu with support requests.
- CCI Private Cloud technologists will respond to all support requests by the end of the following business day.