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Support News

  • Adobe Creative Cloud now available to all Fac/Staff for home use   Feb 20, 2017, 10:17 AM CST

    All UW-Madison faculty and staff now have access to a federated Adobe Enterprise login, allowing them to access Adobe Creative Cloud and a breadth of Adobe services at no cost to them, both at home and at work. This is licensed under our Adobe ETLA for installation and use on either personally- or UW-owned computers. This KB doc describes the login procedure: https://kb.wisc.edu/69772.

  • NetID Login - Recommended Browsers KB updated   Feb 17, 2017, 12:40 PM CST

    The KB specifying recommended browser versions to access NetID Login protected applications has been updated. Read on for details.

  • DoIT Student & Full-Time Employee Networking Event   Feb 16, 2017, 2:54 AM CST

    The Student Leadership Council is excited to announce the upcoming DoIT Student & Full-Time Employee Networking event on March 13th. This is a paid event, with food, that will provide students a great opportunity to talk to some of DoIT's best in an informal and relaxed setting.

  • Canvas - Google authorization fails in Chrome   Feb 20, 2017, 10:12 AM CST

    Users with multiple google accounts may experience difficulties when authorizing Google Apps in Canvas.

  • Office 365 - Outlook on the Web outage   Feb 17, 2017, 11:07 AM CST

    Some users are unable to log into Outlook on the web via multiple browsers.

  • 2factor VPN - Final Migration from Cisco ASA to Palo Alto GlobalProtect   Feb 7, 2017, 5:16 PM CST

    The old Cisco ASA 2factor VPN will be shut down after 2/13/17. Users have been instructed to begin using the Palo Alto GlobalProtect 2factor VPN. The communication sent to all 2factor VPN users at 4:30pm on 2/7 is provided below.

  • Office 365 - Issue Managing Resource Calendar Permissions via Outlook on the Web   Feb 22, 2017, 8:45 AM CST

    When users attempt to manage the share settings within a resource calendar in Outlook on the Web, they receive a message stating "The sharing invitation couldn't be sent" (when attempting to add new/modify existing permissions) or "The sharing invitation couldn't be deleted" (when attempting to delete permissions).

  • Office 365 - Outlook for Mac 2016 experiencing multiple issues on latest patch versions (15.29 & 15.30)   Feb 22, 2017, 10:05 AM CST

    There has been a recent stream of issues that Microsoft believes are being caused by the latest patch versions of Outlook for Mac 2016.

    These issues include, but are not limited to:

    • Issues configuring your account initially
    • Continual NetID authentication prompts from the client
    • An inability to send or receive email from the client

    Microsoft has stated that a new patch to resolve the above issues should be available by mid-February. We will continue to update you with new information.


  • Office 365 - Working with cloud service vendors   Oct 11, 2016, 8:20 AM CST

    Vendors of cloud services often make changes to their services without providing significant advance notice. It’s important for the UW tech support and end users to realize the ways that changes to Office 365 can occur. Read more for additional information.

  • UW-Madison sees an increase in phishing attempts   Oct 11, 2016, 8:24 AM CST

    Recently, UW-Madison has seen an increase in attempts to obtain NetID and password credentials from UW-Madison students, faculty, and staff via email. To avoid falling victim to a phishing scam, never respond to an email that asks for your password, and only enter your NetID and password if you recognize the campus NetID login screen.

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