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Support News
- SERVICE ALERT: DoIT Help Desk Summer 2020 Hours May 22, 2020, 5:12 PM CDTThe DoIT Help Desk is reducing its hours for the Summer 2020 term, May 24th through August 17th.
- Blackboard Collaborate Original Retirement Jul 10, 2020, 9:48 AM CDT
The Blackboard Collaborate Original (Java-based) web conferencing product will be retired by the vendor on December 31, 2020. No Blackboard Collaborate Original meetings will be possible after that date. Blackboard Collaborate Ultra (WebRTC-based) will continue to be available and referred to as Blackboard Collaborate.
- Introducing LastPass Enterprise! Jul 2, 2020, 4:25 PM CDT
This is a news item announcing the release of LastPass Enterprise to DoIT.
- Kaltura MediaSpace transcript video player released Jun 25, 2020, 3:08 PM CDT
On Thursday 6/25 Learn@UW-Madison released the Kaltura MediaSpace transcript video player which displays a transcript below your video.
- CloudFax Migrations Starting July 27, 2020 Jun 8, 2020, 12:52 PM CDT
The following email notification was sent to CloudFax stakeholders on 06/08/2020.
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Current DoIT Help Desk Hours
Phones & Email
Summer Hours
(5/24/2020 - 8/17/2020)
Monday - Friday: 7:00am - 9:00pm
Saturday - Sunday: 12:00pm - 5:00pm
Closed May 25th and July 4th
608-264-HELP (4357)
help@doit.wisc.edu
LiveChat
Summer Hours
(5/24/2020 - 8/17/2020)
Monday - Friday: 8:00am - 9:00pm
Saturday - Sunday: 12:00pm - 5:00pm
Closed May 25th and July 4th
HelpOnline
Summer Hours
(5/24/2020 - 8/17/2020)
Monday - Friday: 7:00am - 9:00pm
Saturday - Sunday: 12:00pm - 5:00pm
Closed May 25th and July 4th
Walk-In
Temporarily closed due to COVID-19
1210 W Dayton St
(next to the main lobby by the Dayton St entrance)
Please note: The Walk-in Help Desk is currently not offering onsite troubleshooting and laptop pickup.
We still provide distance support and checkouts via appointments and shipments. For an appointment, please email rentals@doit.wisc.edu.