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Support News

  • Grassblade Scheduled Server Migration   Aug 7, 2020, 2:11 PM CDT

    Grassblade.doit.wisc.edu will be moved to a new server on August 11, 2020.

  • Pressbooks Scheduled Maintenance   Aug 6, 2020, 12:27 PM CDT

    Pressbooks will be undergoing scheduled maintenance on August 9, 2020

  • Web Conferencing and China   Jul 29, 2020, 12:19 PM CDT

    With our increased reliance on web conferencing technologies for teaching and learning, please be advised that there are access issues in China due to infrastructure, firewall, and government regulations.

  • New Office 365 feature: “Briefing” email from Cortana   Jul 28, 2020, 4:48 PM CDT

    Starting August 2020, Microsoft will release a new feature called “Briefing” to all UW-Madison Office 365 users.

  • Canvas - Known Issue with SCORM and Browsers (UPDATED)   Jul 22, 2020, 1:41 PM CDT

    We've been made aware of a known issue in Canvas with SCORM assignments and certain browsers. When a SCORM assignment is created in a course, taking that assignment as a student in one of the affected browsers only returns a grade of 0, regardless of the score that was achieved through the SCORM assignment.

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Current DoIT Help Desk Hours

Phones & Email

Summer Hours
(5/24/2020 - 8/24/2020)

Monday - Friday: 7:00am - 9:00pm
Saturday - Sunday: 12:00pm - 5:00pm

608-264-HELP (4357)
help@doit.wisc.edu

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Saturday - Sunday: 12:00pm - 5:00pm

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HelpOnline

Summer Hours
(5/24/2020 - 8/24/2020)

Monday - Friday: 7:00am - 9:00pm
Saturday - Sunday: 12:00pm - 5:00pm

More information about HelpOnline

Walk-In

Temporarily closed due to COVID-19

1210 W Dayton St
(next to the main lobby by the Dayton St entrance)

Please note: The Walk-in Help Desk is currently not offering onsite troubleshooting and laptop pickup.

We still provide distance support and checkouts via appointments and shipments. For an appointment, please email rentals@doit.wisc.edu.