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Support News

  • DoIT Help Desk to Provide Canvas Support   Jun 27, 2017, 2:45 PM CDT

    Starting July 1, 2017, the DoIT Help Desk will begin offering full support for Canvas in place of Instructure. The Help Desk will continue to provide similar high-quality, flexible support, which will compliment the various other in-person and online training resources that are also available on campus.

  • New Box web experience coming to UW–Madison August 2017   Jun 26, 2017, 5:12 PM CDT

    On August 14, 2017, UW–Madison will roll out a new Box web experience to faculty, staff, and students. The new web experience will feature a streamlined and intuitive layout to promote productivity and collaboration.

  • Blackboard Phishing Alert   Jun 26, 2017, 10:19 AM CDT

    There is a phish attempt that references a Blackboard service. The phish is delivered via email asking the recipient to click a link to read messages from Blackboard admins. The user is taken to a fake site and prompted for information and asked to login. Recipients should delete this phish email immediately.

  • Security changes coming to UW-Madison Box accounts on June 21, 2017   Jun 28, 2017, 10:33 AM CDT

    Effective June 21, 2017, UW-Madison Box accounts will receive the following two security changes:

  • NetID Deactivation - Summer 2017   Jun 12, 2017, 4:38 PM CDT

    This news article details the Summer 2017 NetID Deactivation process.

  • Microsoft replacing Clutter with Focused Inbox   May 11, 2017, 3:32 PM CDT

    Microsoft is replacing Clutter with Focused Inbox, an email management feature, over the next several weeks. Focused Inbox seeks to improve your experience in managing email effectively compared to Clutter.

  • G Suite users targeted by widespread phishing attempt   Jun 12, 2017, 1:37 PM CDT

    On Wednesday, May 3rd, a widespread phishing attack targeted G Suite users to obtain access to Gmail, Contacts, and Docs.

  • WiscVPN Client Transition   Jun 14, 2017, 5:11 PM CDT

    This summer, the WiscVPN service is transitioning from the Cisco AnyConnect Client to the Palo Alto GlobalProtect client. This document discusses which client to use under given circumstances.

  • Instructors: Access to Summer and Fall Courses in Desire2Learn   Mar 29, 2017, 6:45 AM CDT

    Summer 2017 and Fall 2017-18 timetable courses are available in Desire2Learn for instructors and instructional support staff.

  • Instructors: Access to Summer and Fall Courses in Canvas   Mar 9, 2017, 11:31 AM CDT

    Summer 2017 and Fall 2017-18 timetable courses are available in Canvas for instructors and instructional support staff.

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