Support News

  • SERVICE ALERT: DoIT Help Desk Summer 2020 Hours   May 22, 2020, 5:12 PM CDT
    The DoIT Help Desk is reducing its hours for the Summer 2020 term, May 24th through August 17th.
  • Blackboard Collaborate Original Retirement   Jul 10, 2020, 9:48 AM CDT

    The Blackboard Collaborate Original (Java-based) web conferencing product will be retired by the vendor on December 31, 2020. No Blackboard Collaborate Original meetings will be possible after that date. Blackboard Collaborate Ultra (WebRTC-based) will continue to be available and referred to as Blackboard Collaborate.

  • Introducing LastPass Enterprise!   Jul 2, 2020, 4:25 PM CDT

    This is a news item announcing the release of LastPass Enterprise to DoIT.

  • Kaltura MediaSpace transcript video player released   Jun 25, 2020, 3:08 PM CDT

    On Thursday 6/25 Learn@UW-Madison released the Kaltura MediaSpace transcript video player which displays a transcript below your video.

  • CloudFax Migrations Starting July 27, 2020   Jun 8, 2020, 12:52 PM CDT

    The following email notification was sent to CloudFax stakeholders on 06/08/2020.

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Current DoIT Help Desk Hours

Phones & Email

Summer Hours
(5/24/2020 - 8/17/2020)

Monday - Friday: 7:00am - 9:00pm
Saturday - Sunday: 12:00pm - 5:00pm
Closed May 25th and July 4th

608-264-HELP (4357)
help@doit.wisc.edu

LiveChat

Summer Hours
(5/24/2020 - 8/17/2020)

Monday - Friday: 8:00am - 9:00pm
Saturday - Sunday: 12:00pm - 5:00pm
Closed May 25th and July 4th

Chat with an Agent!

HelpOnline

Summer Hours
(5/24/2020 - 8/17/2020)

Monday - Friday: 7:00am - 9:00pm
Saturday - Sunday: 12:00pm - 5:00pm
Closed May 25th and July 4th

More information about HelpOnline

Walk-In

Temporarily closed due to COVID-19

1210 W Dayton St
(next to the main lobby by the Dayton St entrance)

Please note: The Walk-in Help Desk is currently not offering onsite troubleshooting and laptop pickup.

We still provide distance support and checkouts via appointments and shipments. For an appointment, please email rentals@doit.wisc.edu.