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Support News

  • Kaltura: Service Issue (~8:05 a.m. 8/21/17)   Aug 22, 2017, 9:44 AM CDT

    Users may experience frequent and excessive buffering when viewing media hosted via Kaltura. This problematic behavior started at ~8:05 a.m. on Tuesday, August 22, 2017. The vendor is aware of the issue and is working to resolve the issue. We will share more information with you as it becomes available.

  • Canvas Teacher App Released   Jul 31, 2017, 7:58 AM CDT
    Instructure has released the Canvas Teacher app, available for iOS and Android phones and tablets. 
  • DoIT Help Desk to Provide Canvas Support   Jun 30, 2017, 4:00 PM CDT
    Starting July 1, 2017, the DoIT Help Desk will begin offering full support for Canvas in place of Instructure. The Help Desk will continue to provide similar high-quality, flexible support, which will compliment the various other in-person and online training resources that are also available on campus.
  • New Box web experience coming to UW–Madison August 2017   Aug 9, 2017, 2:05 PM CDT
    On August 14, 2017, UW–Madison will roll out a new Box web experience to faculty, staff, and students. The new web experience will feature a streamlined and intuitive layout to promote productivity and collaboration. 

  • Security changes coming to UW-Madison Box accounts on June 21, 2017   Jun 28, 2017, 10:33 AM CDT
    Effective June 21, 2017, UW-Madison Box accounts will receive the following two security changes:
  • NetID Deactivation - Summer 2017   Jul 7, 2017, 2:23 PM CDT
    This news article details the Summer 2017 NetID Deactivation process.
  • G Suite users targeted by widespread phishing attempt   Jun 12, 2017, 1:37 PM CDT
    On Wednesday, May 3rd, a widespread phishing attack targeted G Suite users to obtain access to Gmail, Contacts, and Docs.
  • WiscVPN Client Transition   Jul 14, 2017, 12:05 PM CDT
    The WiscVPN service is transitioning from the Cisco AnyConnect Client to the Palo Alto GlobalProtect client. How you access WiscVPN during the transition will depend on your device and whether you need a static IP address. 
  • Instructors: Access to Summer and Fall Courses in Desire2Learn    Aug 10, 2017, 5:06 PM CDT
    Summer 2017 and Fall 2017-18 timetable courses are available in Desire2Learn for instructors and instructional support staff.
  • Instructors: Access to Summer and Fall Courses in Canvas   Mar 9, 2017, 11:31 AM CDT
    Summer 2017 and Fall 2017-18 timetable courses are available in Canvas for instructors and instructional support staff.
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