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Current DoIT Help Desk Hours
Walk-In
9:00 AM - 5:00 PM
Monday - Friday
1210 W Dayton St, right next to the main lobby by the Dayton St entrance
Please note: The Walk-in Help Desk is limiting in-person consultations to assistance for the continuity of academic instruction and learning only.
We are STILL OPEN for laptop rentals and repair pick-up.
Support News
- Kaltura MediaSpace and Canvas integration are not working (RESOLVED) Mar 30, 2020, 9:42 PM CDT
[UPDATE, 3/30/20, 9:28 p.m.] Kaltura MediaSpace and the Canvas integration are working again.
[3/30/20, 5:30 p.m.] Kaltura MediaSpace and the Canvas integration stopped working at 5:25 p.m. Monday, March 30th.
- Canvas - Users may be experiencing slowness (3/30) (RESOLVED) Mar 31, 2020, 9:18 AM CDT
From approximately 8:30 AM until 12:30 PM, Instructure reported that users accessing and working in Canvas may have experienced slowness, longer than normal load times, or timeout errors.
- Kaltura Extended Maintenance (March 30 - April 30, 2020) Apr 3, 2020, 1:30 PM CDT
Users may experience intermittent and unexpected issues while Kaltura makes planned changes through April to meet an increase in usage due to COVID-19.
- Starting on 3/19 Kaltura MediaSpace has been slower due to heavy use (RESOLVED) Mar 28, 2020, 3:23 PM CDT
On Thursday March 19th, Kaltura MediaSpace began experiencing performance issues due to heavy use.
[UPDATE, 3/28/20, 2:16 p.m.] Kaltura is reporting that the changes they implemented this week have brought the system back to normal and will continue to monitor it moving forward.
- New Kaltura MediaSpace analytics available March 24, 2020 Mar 30, 2020, 9:52 AM CDT
Kaltura released a new version of Kaltura MediaSpace analytics on March 24, 2020.