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Support News

  • Personal Box accounts moving to UW-Madison Box environment on 10/9/17   Sep 19, 2017, 1:52 PM CDT

    Effective October 9, 2017, all NetID@wisc.edu personal Box accounts will be migrated to the UW-Madison Box environment.

  • Canvas - Notifications Sender Name Changing   Sep 15, 2017, 9:05 AM CDT

    After 9/16/2017, when users view course notifications in their email, all notifications are sent from the course name.

  • Canvas - Scheduler Workflow Update   Sep 7, 2017, 12:15 PM CDT

    Instructure has updated the Scheduler appointment group functionality, consolidating the button with Add Event.

  • DoIT Help Desk to Provide Canvas Support   Jun 30, 2017, 4:00 PM CDT

    Starting July 1, 2017, the DoIT Help Desk will begin offering full support for Canvas in place of Instructure. The Help Desk will continue to provide similar high-quality, flexible support, which will compliment the various other in-person and online training resources that are also available on campus.

  • New Box web experience coming to UW–Madison August 2017   Aug 9, 2017, 2:05 PM CDT

    On August 14, 2017, UW–Madison will roll out a new Box web experience to faculty, staff, and students. The new web experience will feature a streamlined and intuitive layout to promote productivity and collaboration.

  • Security changes coming to UW-Madison Box accounts on June 21, 2017   Jun 28, 2017, 10:33 AM CDT

    Effective June 21, 2017, UW-Madison Box accounts will receive the following two security changes:

  • NetID Deactivation - Summer 2017   Jul 7, 2017, 2:23 PM CDT

    This news article details the Summer 2017 NetID Deactivation process.

  • G Suite users targeted by widespread phishing attempt   Jun 12, 2017, 1:37 PM CDT

    On Wednesday, May 3rd, a widespread phishing attack targeted G Suite users to obtain access to Gmail, Contacts, and Docs.

  • WiscVPN Client Transition   Jul 14, 2017, 12:05 PM CDT

    The WiscVPN service is transitioning from the Cisco AnyConnect Client to the Palo Alto GlobalProtect client. How you access WiscVPN during the transition will depend on your device and whether you need a static IP address.

  • Office 365 - Working with cloud service vendors   Apr 21, 2017, 9:48 AM CDT

    Vendors of cloud services often make changes to their services without providing significant advance notice. It’s important for the UW tech support and end users to realize the ways that changes to Office 365 can occur. Read more for additional information.

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