Help Desk Phone Information

If you are seeing this text, make sure you are on the campus network (or connected through WiscVPN) and see Help Desk ACD - Install and Enable Silverlight for Viewing Snapshot Data for instructions on how to enable Silverlight for this page.

Support News

  • Office 365 - Issues with Sending Email/Creating Events   Dec 6, 2016, 10:04 AM CST

    Beginning over Thanksgiving weekend, users have reported an issue sending mail or creating events in Outlook on the Web.

  • Desire2Learn (Learn@UW) - Instructors: Access to Winter and Spring Courses   Oct 27, 2016, 7:17 AM CST

    Winter and Spring timetable courses will be available for instructors and instructional support staff on November 22

  • Canvas - Instructors: Access to Spring Courses   Oct 27, 2016, 7:10 AM CST

    Spring 2017 timetable courses will be available for instructors and instructional support staff by November 1.

  • New feature for Office 365 users who forward: daily summary of spam messages   Oct 11, 2016, 8:13 AM CST

    When an Office 365 user forwards their email to a different account (e.g., Gmail,, etc.), spam messages are not forwarded. This could result in the individual missing messages that were incorrectly labelled as spam. Beginning July 28, 2015, individuals who forward will receive a daily email summarizing the junk messages they received during the previous day.

  • Office 365 - Working with cloud service vendors   Oct 11, 2016, 8:20 AM CST

    Vendors of cloud services often make changes to their services without providing significant advance notice. It’s important for the UW tech support and end users to realize the ways that changes to Office 365 can occur. Read more for additional information.

  • UW-Madison sees an increase in phishing attempts   Oct 11, 2016, 8:24 AM CST

    Recently, UW-Madison has seen an increase in attempts to obtain NetID and password credentials from UW-Madison students, faculty, and staff via email. To avoid falling victim to a phishing scam, never respond to an email that asks for your password, and only enter your NetID and password if you recognize the campus NetID login screen.

News RSS More news