Get help from the DoIT Help Desk
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Current DoIT Help Desk Hours
Phones & Email
Summer Hours
(5/24/2020 - 8/17/2020)
Monday - Friday: 7:00am - 9:00pm
Saturday - Sunday: 12:00pm - 5:00pm
Closed May 25th and July 4th
608-264-HELP (4357)
help@doit.wisc.edu
LiveChat
Summer Hours
(5/24/2020 - 8/17/2020)
Monday - Friday: 8:00am - 9:00pm
Saturday - Sunday: 12:00pm - 5:00pm
Closed May 25th and July 4th
HelpOnline
Summer Hours
(5/24/2020 - 8/17/2020)
Monday - Friday: 7:00am - 9:00pm
Saturday - Sunday: 12:00pm - 5:00pm
Closed May 25th and July 4th
Walk-In
Temporarily closed due to COVID-19
1210 W Dayton St
(next to the main lobby by the Dayton St entrance)
Please note: The Walk-in Help Desk is currently not offering onsite troubleshooting and laptop pickup.
We still provide distance support and checkouts via appointments and shipments. For an appointment, please email rentals@doit.wisc.edu.
Support News
- SERVICE ALERT: DoIT Help Desk Summer 2020 Hours May 22, 2020, 5:12 PM CDTThe DoIT Help Desk is reducing its hours for the Summer 2020 term, May 24th through August 17th.
- Canvas - Kaltura media gallery and embed tools renamed on Friday, May 15 2020 May 15, 2020, 8:39 AM CDT
On Friday, May 15 2020 Learn@UW-Madison renamed two Kaltura tools in Canvas.
- Office 365 - Cannot print calendars in new Outlook on the web interface Sep 23, 2019, 4:16 PM CDT
As of September 2019, calendar events cannot be printed using the new Outlook on the web interface.
- Google Voice no longer free for UW-Madison G Suite customers May 22, 2019, 3:25 PM CDT
Beginning March 2019, Google changed its terms of service for its Google Voice service to no longer allow G Suite for Education users to create a free phone number using their education email address.
- Office 365 - Working with cloud service vendors Apr 21, 2017, 9:48 AM CDT
Vendors of cloud services often make changes to their services without providing significant advance notice. It’s important for the UW tech support and end users to realize the ways that changes to Office 365 can occur. Read more for additional information.