ECMS - Scanner Support

This document explains the Enterprise Content Management Service (ECMS) support roles for scanner workstations using Perceptive Content (Imaging) software.

If a campus Division or Department is having difficulty using Perceptive Content (formerly known as ImageNow) on a supported scanner workstation combination, they should submit either a DoIT Help Desk ticket or email The Imaging Team at UW-Madison's Division of Information Technology (DoIT) will troubleshoot the issue with you. If the Windows' operating system cannot communicate with the scanner, you will need to contact your local computer/workstation support group.

If your local computer/workstation support group determines there is an issue with the scanner itself, then they will contact the vendor Fujitsu, presuming you have a maintenance contract with Fujitsu. When you buy a scanner from Fujitsu, we recommend that you also purchase a maintenance contract. You can choose from a variety of maintenance contracts; some include preventive maintenance, while others only address hardware failure.

Support Roles:
  • Your campus Division or Department's local computer/workstation support:
    • Supports the connection of the scanner to your scanner workstation (i.e., can the operating system communicate with the scanner?). This includes Fujitsu’s software package (Paperstream IP).
  • The ECMS (Imaging) Team at UW-Madison:
    • Supports the connection of the scanner to the Perceptive Content (e.g. imaging) software, including the initial configuration of your scanner to work with the Perceptive Content desktop client.
  • Fujitsu (Vendor for scanner):
    • If Fujitsu determines there is a hardware issue with your scanner you will need to make arrangements with Fujitsu for service.

KeywordsImaging Imaging System Experience ImageNow perceptive content ecm ecms enterprise content management imaging imagenow perceptive   Doc ID64443
OwnerCraig S.GroupECMS
Created2016-06-24 15:57:27Updated2020-11-20 15:25:24
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