CCI Private Cloud - Host-based License Compliance
Some vendors license software based on the specifications of the underlying virtualization host (hypervisor), not the guest virtual machine on which an application resides. To request current virtualization host (hypervisor) specifications of the CCI Private Cloud environment, including API-level access for purposes of license compliance, email firstname.lastname@example.org or contact the DoIT Help Desk.
CCI Private Cloud Incident Reporting
- Customers should contact the DoIT Help Desk to report an incident or check the outages page for an CCI Private Cloud incident.
- Formal support is provided for CCI Private Cloud during business hours only. After-hours support is best effort.
CCI Private Cloud Technical Support
- Customers should contact the DoIT Help Desk or email email@example.com with support requests.
- CCI Private Cloud technologists will respond to all support requests by the end of the following business day.