WiscIT - Looking up Subcategories and Default/Escalation Teams with Table Management

This document outlines the process of using Table Management to look up default teams.

Table of Contents

The Table Management Tool within WiscIT allows users to view information that is stored within its Cherwell databases. The most commonly used example is the set of Incident Subcategories, which can show which team an incident will be escalated to.

Accessing Table Management

  1. Log into WiscIT
  2. Navigate to Tools > Table Management
  3. Set the dropdown menu Type to Incident Subcategory
  4. TMtype.png
  5. The list of subcategories will display. See WiscIT - Manipulating Search Results and WiscIT - Exporting Search Results for ways to analyze these results.

Using the Incident Subcategory Table to Locate Default Teams

To see which issues route to a certain team:

  1. Start by selecting the Incident Subcategory option from the drop-down menu. Then, click the Show Search button.
  2. The show search button
  3. Enter in the search in the Search field, then click Go or hit enter on your keyboard to search.
  4. an example of a search
  5. The default team for the the subcategory should now be listed under the Default Team section:
  6. An example of a default team from a search



Keywords:default team look up table WiscIT teams category subcategory categories subcategories classification classify escalate where   Doc ID:84313
Owner:Will C.Group:WiscIT - Wisconsin IT Service Manager
Created:2018-07-26 14:58 CSTUpdated:2019-06-06 12:28 CST
Sites:DoIT Help Desk, DoIT Staff, WiscIT - Wisconsin IT Service Manager
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