This feature is great for situations when your phone doesn't have a stable cellular data or wifi connection. This feature can even be used with your phone is in airplane mode or when you are traveling outside of the US.

1. At the MFA Duo prompt, if it is automatically sending you a push, select Other options.

   

2. Select Duo Mobile passcode from the list.

   

3. Open the Duo Mobile app on your device and click Show under your UW Madison NetID Login account.

   

4. A 6-digit passcode will be presented.

   

5. Enter the passcode generated from the app in the MFA Duo prompt and click Verify to complete the process.

   

   Note: If the code doesn't work, click the Refresh Passcode button to generate a new code.

I’m seeing the below screen in Duo Mobile - what does this mean?

Screenshot text: “Update Recommended: Your administrator recommends updating to the latest version of Duo Mobile due to security concerns.”
 
You are seeing this message because this means you should update your version of Duo Mobile to the latest version. To confirm you’re running the latest version of Duo Mobile, please visit Supported iOS versions or Supported Android versions. If your device's OS does not support this, please explore MFA-Duo - Device Options.

See accessibility & usability information

We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.

For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.

How to get access to a Security Key or Duo Token/Fob 

Students

Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email help@doit.wisc.edu. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.

Faculty, Staff, and Researchers

Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu.