MFA-Duo - Request a Temporary Passcode

This document will walk you through the process of requesting a temporary passcode that can be used to log in with Duo Multi-factor Authentication. A temporary passcode expires after 12 hours.

Note: Not all users are eligible to generate temporary passcodes as eligibility depends on security classification of the individual.

Requesting temporary passcodes should only be used in situations when you do not have access to your MFA device. It should not be used as a routine MFA-Duo login method.

If this process does not work for you or you receive an error, call the DoIT Help Desk (608) 264-4357 so an agent can verify your identity and issue you a temporary bypass code.

  1. Log in with your NetID and password to the MFA-Duo Temporary Passcode Request application at: https://login.wisc.edu/duo-recovery.

  2. Answer the security questions and click Next (these are the same security questions you set up for your NetID):

  3. MFATempPasscodeReset1-cropped.png

  4. Once your temporary passcode is generated, click Copy or take note of your temporary passcode:


  5. You may use this code for 12 hours to login via MFA-Duo. Be sure to select Enter a Passcode at the MFA-Duo prompt and enter your passcode.


  6. If you're trying to use this code to add a new MFA device, see: MFA-Duo - Adding Additional or Backup Devices 

    See accessibility & usability information

    We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.  
    If you would like to share your thoughts regarding the usability or accessibility of the MFA user experience, please use our Feedback Form. We appreciate your feedback. For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu. 

    How to get access to a Security Key or Duo Token/Fob 

    Students

    Students can come to the DoIT Help Desk location at 1210 W. Dayton St., Madison, WI 53706 on the first floor of the Computer Science and Statistics Building. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53751 on the 2nd floor.

    Pop-up help desk locations will also be available in late September. Availability and locations will be posted soon. For questions contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu. 

    Faculty, Staff, and Researchers

    Employees can get access to devices for MFA at their Human Resources Office. For questions contact the DoIT Help Desk at (608) 264-4357 or email help@doit.wisc.edu. 


See Also:




Keywords:multi-factor multi factor authentication mobile dual factor token fob key pass code temp "bypass self recovery" bypass   Doc ID:87569
Owner:Justin M.Group:Multi-Factor Authentication (MFA)
Created:2018-11-06 12:03 CDTUpdated:2019-08-16 12:05 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Multi-Factor Authentication (MFA)
Feedback:  2   2