MFA-Duo - Request a Temporary Passcode

This document will walk you through the process of requesting a temporary passcode that can be used to log in with Duo Multi-factor Authentication. A temporary passcode expires after 12 hours.

Note: Not all users are eligible to generate temporary passcodes as eligibility depends on security classification of the individual.

Requesting temporary passcodes should only be used in situations when you do not have access to your MFA device. It should not be used as a routine MFA-Duo login method.

If this process does not work for you or you receive an error, call the DoIT Help Desk (608) 264-4357 so an agent can verify your identity and issue you a temporary bypass code.

  1. Log in with your NetID and password to the MFA-Duo Temporary Passcode Request application at:

  2. Answer the security questions and click Next (these are the same security questions you set up for your NetID):

  3. MFATempPasscodeReset1-cropped.png

  4. Once your temporary passcode is generated, click Copy or take note of your temporary passcode:

  5. You may use this code for 12 hours to login via MFA-Duo. Be sure to select Enter a Passcode at the MFA-Duo prompt and enter your passcode.

  6. If you're trying to use this code to add a new MFA device, see: MFA-Duo - Adding Additional or Backup Devices

See Also:

Keywords:multi-factor multi factor authentication mobile dual factor token fob key pass code temp   Doc ID:87569
Owner:Justin M.Group:Multi-Factor Authentication (MFA)
Created:2018-11-06 11:03 CSTUpdated:2018-11-13 10:16 CST
Sites:DoIT Help Desk, DoIT Tech Store, Multi-Factor Authentication (MFA)
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