WiscIT User's Guide

Work In Progress

WiscIT Documentation Update

This document is part of the WiscIT Documentation Overhaul that is due for completion in July 2019. Some links or information on this page may not be fully completed.

This document details the features that exist within the WiscIT application


Logging In

Web & Windows Clients



Finding Information



Viewing Information



Automating Processes

What is WiscIT

WiscIT is DoIT's Information Technology Service Management solution, powered by Cherwell Service Management.

There are two methods of accessing the software, through a Windows Desktop Client, or via a Web Client. An account is required to log-in. UW-Madison affiliates that would like to track or submit incidents to DoIT can do so via the customer portal available at wiscit.wisc.edu.

Keywords:cherwell dashboard ticket incident problem search function logic default setting build building   Doc ID:89801
Owner:Ryan W.Group:WiscIT - Wisconsin IT Service Manager
Created:2019-02-18 15:36 CDTUpdated:2019-07-17 15:35 CDT
Sites:DoIT Help Desk, DoIT Staff, WiscIT - Wisconsin IT Service Manager
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