WiscIT - How to Log into WiscIT

This document describes how to log into WiscIT, DoIT's Incident Management and Change system. This document is intended for WiscIT Users, Officers, or Agents. If you are a customer looking to log an incident, please use the following link to log into the Customer Portal, http://wiscit.wisc.edu


There are two Cherwell clients available for you to use:

* If you received an Error, "Already Logged In", click yes and your session will be ended.   

The clients have different functionalities, and the one you choose will depend on what work you are doing. The web client and desktop client are largely identical in terms of function, however, the desktop client offers the following additional tools:

  • Knowledge Search
  • Dashboard and widget creation (via Dashboard Manager and Widget Manager)
  • One-Step creation (via One-Step Manager)
  • Search configuration and creation (via Search Manager and Quick Search Builder)
  • Bulk-Add CIs (via a Change Request)

For either client, you will need to supply your NetID credentials for access. If you still have access issues after supplying your NetID credentials, you may require WiscIT Officer credentials - point your supervisor to Requesting or Removal of a WiscIT Officer Account for an Officer credential request.

To submit feedback, requests, bug reports, or enhancement requests about WiscIT Powered by Cherwell, please send an email to wiscit-feedback@doit.wisc.edu.

Keywords:WiscIT Cherwell login log-in logged in access open launch install use officer client URLs address web desktop client browser   Doc ID:11977
Owner:Brian G.Group:WiscIT - Wisconsin IT Service Manager
Created:2009-08-12 18:00 CSTUpdated:2018-04-09 09:48 CST
Sites:DCTeam, DoIT Help Desk, DoIT Staff, DoIT Tech Store, Learn@UW Madison, Middleware, Network Services, Streaming Media, Systems & Network Control Center, Systems Engineering, Voice Services, WiscIT - Wisconsin IT Service Manager
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