AWS Support Options
Comparison between AWS free support and business level support
| AWS Basic Support | AWS Business support | |
|---|---|---|
| Price | Free | Adds an additional 10% to a customer's bill |
| Customer Service & Communities | Online access customer service, documentation, white papers and support forums | Online access customer service, documentation, white papers and support forums |
| Best Practices | Access to 2 Core Trusted Advisor checks | Access to all Trusted Advisor checks |
| Technical Support | 24x7 support | |
| Severity and Response time | Production system down: < 1 hour Production system impaired: < 4 hours System impaired: < 12 hours General guidance: < 24 hours |
If you have any questions, feedback or ideas please Contact Us
Commonly Referenced Docs:
UW Madison Public Cloud Team Events Online Learning Classes for Cloud Vendors What Data Elements are allowed in the Public Cloud