AWS Support Options
Comparison between AWS free support and DLT resold support
| AWS Basic Support | AWS Business support | |
|---|---|---|
| Price | Free | Adds an additional 10% to a customer's bill |
| Customer Service & Communities | Online access customer service, documentation, white papers and support forums | Online access customer service, documentation, white papers and support forums |
| Best Practices | Access to 2 Core Trusted Advisor checks | Access to all Trusted Advisor checks |
| Technical Support | 24x7 support | |
| Severity and Response time | Severity 1 - Emergency Down. Live Transfer or 30 min if no SE available Severity 2 - Critical, major functional issue. 1hr Severity 3 - Major, no major impact on business systems. 8hrs Severity 4 - Minor, functional or documentation questions. Next business day. |
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Commonly Referenced Docs:
UW Madison Public Cloud Team Events Online Learning Classes for Cloud Vendors What Data Elements are allowed in the Public Cloud