Get help

• UW–Madison Accessibility Assistance:
  • Contact the DoIT Help Desk for general assistance or to report an accessibility or usability barrier.
  • Go to the UW–Madison Zoom KnowledgeBase for additional information regarding how to use the tool.
  • Refer to Zoom's accessibility information for additional information regarding Zoom features.
• UW System accessibility assistance:
  • Users should contact the Zoom Help Center or their campus Help Desk for general assistance or to report an accessibility or usability barrier. Campus Zoom administrators can contact the UWSA Digital Learning Environment Team for assistance.
  • For general documentation on how to use this tool, see the Zoom – Service Overview guide.

Resources

• Accessibility resources from Zoom
• To provide accessibility feedback, report an issue, or request accessibility support, please email access@zoom.us.

Accessibility and usability barriers 

The following information is provided to help people with disabilities know what potential barriers may exist when using Zoom. 

Screen reader barriers may limit accessibility for some users, such as people who are blind or have low vision

In both the web and desktop applications, there are a few instances of state changes that are not announced, as well as unlabeled or improperly labeled buttons and links. Some features lack appropriate context and description for a screen reader user. Additionally, the reading order is not always logical.

When AI Companion is turned on, there may not be an announcement to the host or to meeting participants that alerts users AI Companion has been turned on — this may vary depending on which settings or features (Summary, Meeting questions, etc.) are turned on. When reviewing meeting summaries generated by AI Companion, there is visual heading structure indicated by bold text, but these headings are not marked semantically and are not announced as headings. 

Keyboard navigation barriers may limit accessibility for some users, such as people with motor disabilities

In both the web and desktop applications, there are a couple instances where buttons or emojis are not accessible by keyboard. Additionally, the focus order is not always logical, and there are several instances where the focus indicator is too light in line weight or too fuzzy to easily distinguish.

Magnification and reflow barriers may limit accessibility for some users, such as people who have low vision

There are several instances where images lose clarity and UI components get cut off when the page is magnified, such as the date picker in the web settings pages (Meetings, Recordings, etc.). Also in the web settings pages, the Zoom Support chat dialog viewport is extremely narrow when magnified up to 400%, and the dialog size is not adjustable/cannot be maximized to full screen.

When using AI Companion in the web version of Zoom, several buttons move outside the viewport and cannot be accessed at 175% magnification or higher, including: 

• In the main meeting window, several buttons are cut off at the top of the More Options submenu, including the Start/Stop Summary button. 

• In the Welcome to AI Companion panel, the Start button at the bottom is cut off. 

• In the Meeting Questions panel, the Send button at the bottom is cut off.

Avoid using virtual backgrounds 

Avoid using virtual backgrounds during a web conferencing event, as the effects are visually less accessible to users. Virtual backgrounds can also cause increased CPU workload for the user running the background, which can disrupt their participation in the meeting.