ClearPass - Finding Devices

This document explains how to look up a device in ClearPass.

How to Search for a Device in ClearPass

  1. Open the ClearPass Policy Manager: https://clearpass.uwnet.wisc.edu/.
  2. If your ClearPass is already configured, continue to step 3. Otherwise, configure your ClearPass as instructed in this document: ClearPass - Initial Configuration.
  3. Go to the Configuration tab in the bottom left corner.

    6-config-tab.png

  4. Select Endpoints

    7-endpoints.png

  5. Make sure that the Filter is set to "MAC Address" and that the comparator is set to "contains." 

filter.png

  1. Enter the customer's MAC address into the text box to the right of the comparator.
    • If no device appears, the MAC address given may be incorrect. Remove the last few characters from the MAC address to then see if a device appears.

Search with full MAC Address - no results:

One result

Search with full MAC Address - one result: 

No results

    • Adding the "*" character at the end of a MAC address counts as a wildcard. W will search for all MAC addresses that contain the given address. If you cannot find an address, try removing a couple of characters and adding the wildcard character.

Keywords:
register device not found registration hap aruba dorm router ps4 ps3 clearpass
Doc ID:
107424
Owned by:
Help Desk KB Team in DoIT Help Desk
Created:
2020-11-30
Updated:
2025-05-13
Sites:
DoITHelpDesk-internal