As of 06/10/2024, the PCS team will not re-activate, exempt, or extend users who are already past the 90-day deactivation date.

To check where the user is in the deactivation cycle, please:

1. Log in to Wisc Account Administration (WiscVPN required).
2. Search for the user's NetID.
3. If they are already deactivated, they will have a banner that looks like this:
   
4. The information is also available under Account Administration --> Service Status. This marks the exact day they are on.
5. If their account is deactivated (past the 90 day mark), then do not escalate.
6. If the person wants more info, point to policy: Former student eligibility policy and deactivation timeline for M365 Services 
7. Resolve the case.

If the user's service is still currently active, then collect the information for an extension or exemption below.

Name of the faculty member they are working with: Department/School/College: Extension expiration date requested: If known, please indicate if former student only has an Exchange Online license: Alternate email address: Phone number:

Reason for extension request: Extension expiration date (for how long they are requesting the extension): Alternate email address of customer: Phone number:

If the former students request is denied, the Microsoft 365 team will notify the customer. 

If the former students request is approved by the Microsoft 365 team, the case will be sent back to the Help Desk with the following internal note:

M365 team reviewed ----

Exemption has been approved.

Customer should be able to have access to the account within 24 hours. This is a one-time exemption.

Customer will have access to their email account for about 90 additional days and will receive an email from pcs@doit.wisc.edu with the new deactivation date.

The Help Desk can then notify the customer by using the following email template:

Hi {Name}, This email is regards to your request for a temporary extension to your Microsoft 365 email account deactivation. Your request to pause your deactivation has been approved. It may take up to 24 hours before you can access your account. Your new deactivation cycle will start soon. At that time, you will start to receive email deactivation notifications from pcs@doit.wisc.edu which will include your new deactivation date. Note: This will be the only exemption you will be granted. Please let us know if you have any other questions! Thank you, {Signature}