TTC (Tommy Thompson Center) - Customer Profile

This is the contract information for the Tommy Thompson Center (TTC).

TTC Overview

TTC is a department of UW-Madison https://thompsoncenter.wisc.edu/

Organizational Information

Location

Primary

445 Henry Mall
Madison, WI 53706

Customer Contacts

Purchasing

All purchase requests should be submitted by an authorized requester on the VIP Customer Portal (once onboarded)
Building Access
Pending
Primary Tech Contact

Ruth Brash <rbrash@wisc.edu>

Organizational Information

Dept Code

US-DS-TTC

UDDS

A489300

DoIT #

 D008567

Contract Information

Contract Name

 TTC
FTE Technicians

Joe Waldbillig
Student Technicians

Type

 FPC

Active Directory Information

Active Directory Location

CN=TTC,OU=Computers,OU=TTC,OU=DDS,OU=orgUnits,DC=ad,DC=wisc,DC=edu

Computer Security Group

User Security Group

Network Information

Static IP Addresses associated with Subnet 144.92.124.0/25

Printer Information

<Printer Information>

Shared Drive Information

<Shared Drive Information>

Support Information

Contract Scope

CLIENT MANAGEMENT
MANAGED SECURITY LAYER
SERVER MANAGEMENT
END USER SUPPORT
DS OWNED HARDWARE


Notes: Pending to change
General Support Information

CAMPUS ACTIVE DIRECTORY Vast Majority
BOMGAR BUTTON
DOIT SHARED DRIVE
EAST SUPPORTED Minority of Calls
RESTRICTED USERS <10% User Administrators
Managed Security Layer

CAMPUS ACTIVE DIRECTORY
CISCO ASA FIREWALL
IBM ENDPOINT MANAGER
SECUNIA CSI
Primary Support Contact EAST
Physical Access

445 Henry Mall
Madison, WI 53706

TTC - New Computer

Notes

If this is replacing an existing computer, make sure to communicate with the customer to back up any data, and to determine any additional software beyond the standard image that's required.

Procedure

  1. Image the computer with the DEM image
    1. Place it in the correct OU. 
      1. TTC (Tommy Thompson Center) - Customer Profile
    2. Under the additional software options, choose to install Oracle 11g.
  2. After imaging, confirm that the computer is in the correct OU.
    1. TTC (Tommy Thompson Center) - Customer Profile
  3. Connect to Adm-Wireless.
  4. Install ImageNow.
    1. Install and Configure the Perceptive Content Desktop Client
  5. Before deploying, confirm function of software (make sure printers are installed, etc.).
  6. Schedule deployment time with customer.

Keywords:
doit departmental support ttc (tommy thompson center)
Doc ID:
140941
Owned by:
Departmental Support in DoIT Departmental Support
Created:
2024-08-13
Updated:
2024-12-18
Sites:
DoITDepartmentalSupport-internal