NetID - Common Errors When Activating Your NetID Account
There are a couple of common errors that can occur when you attempt to activate your NetID account.
Common Errors:
- Your ID or Birthdate is Incorrect, Please try again - This is caused by an incorrect campus ID or birth date in the wrong format. Try entering the information again in the correct format. If it continues to fail, contact the DoIT Help Desk.
- Your account information could not be found - This can be caused by ID number and the birth date not matching or your information has not been imported into the LDAP server. Missing date of birth information must be added by ones payroll office or the registrar and populated in the NetID directory before activation will be allowed. The departmental payroll office or the registrar should be contacted directly to add or correct birth dates. Outside of that, please contact the DoIT Help Desk and notify them of the problem.
- Session Expired - This is caused by an interrupted browser session, or if you take to long to complete activation and your browser session times out. When this occurs, attempt to activate again using a different web browser, a private/incognito browsing session, or after clearing your cache and cookies. If it still does not work after attempting these steps, connect from a different network or contact the DoIT Help Desk for assistance.
Internal Notes
For Help Desk Agents
IMPORTANT! DO NOT PERFORM A PASSWORD RESET ON INACTIVE NETIDS
Things to check in the LDAP utility:
- The customer's information has been imported into LDAP.
- The customer's date of birth is entered correctly.
- If a student's date of birth has been entered incorrectly they should contact the registrar's office to have the date of birth corrected before they can activate.
- If a faculty or staff member's date of birth has been entered incorrectly they should contact their payroll department to have the date of birth corrected before they can activate.
- The customer is using the correct ID number.
- The customer's account is eligible for activation.