The Link Check tool will determine if a self-link will succeed, or what information needs to be updated before a successful link can take place. Additionally, the tool will determine which source (Human Resources, Registrar's Office, etc) should generate the self-link key.

Access the Link Check Tool here: https://middleware.doit.wisc.edu/linkcheck.

Only HDQA and HDL2 staff are able to access the Linkcheck Tool.

Note:  This tool should ONLY be used to troubleshoot Account Self-link failures. This tool assumes the two records being compared are the same person and will always provide necessary steps to make the records match.

1. Enter the NetID and PVI found in the description and click Submit. Be sure that the NetID and the PVI are not entered under the same user.

   

2. The results will notify you of the main issue, and what the user will need to do in order to combine the records.

   Some additional information includes the source systems that are compared, along with the matching demographic information and source systems the records are associated with.

   

   This section shows the sources of the data that were compared as well as the unique identifier for the user record (e.g. HRS EmplID, SIS EmplID) and which PVI it is tied to.

   

   These sections show which demographic data are matches and which differ between both source systems. Data may include First Name, Middle Name, Last Name, Date of Birth, and Gender.

   

   This section shows if there is an active NetID associated with the record and which source system it is tied to.

3. View the solution in steps.

4. Some common issues reported by the tool that can be relayed to the user:

   Note: If ANY TECHNICAL ERRORS occur when using the Linkcheck tool to compare 2 PVIs, escalate the case to IAM as an Account Link Issue.

   See also: Account Self-Link Troubleshooting for more troubleshooting scenarios.

   Activate NetID

   The records compared do not have any active NetIDs associated with them. User should have at least one active NetID in cases where they would have to use Self link to link their records.

   
   

   Different Identities

   

   The records compared do not have enough matching demographic information (First Name, Middle Name, Last Name, Date of Birth, and Gender) to suggest that they belong to the same individual.

   If there is a strong possibility that the records do indeed belong to the same individual despite this result, then the user should verify and update all of their demographic information in the Source Systems where the information was checked.

   
   

   Fix Data

   
   

   The records compared have some demographic information that do not match between the Source Systems compared. The mismatched information will be listed in the 'Differing Demographic Information' section. User will need to verify and update their information in the Source Systems.

   
   

   Source Systems:

   UW Madison Student Information System:
   User will need to contact the Registrar's office.

   UW Madison Human Resources System:
   User will need to contact their HR Department.

   UW Madison Special Authorization:
   User will need to contact the Office of Human Resources (https://hr.wisc.edu/contact/ under Campus Wide Resources).

   UW Hospital Medical Foundation:
   User will need to contact their HR Department in UW Hospital or UW Medical Foundation.

   UW Madison Division of Continuing Studies:
   An email notification about this issue needs to be sent to csis-support@lists.wisc.edu.

   UW Madison Special Population - Manifest:
   User will need to go to Manifest and update their personal details. MANIFEST - UPDATE SPEC POP NETID PERSONAL DETAILS

   
   

   Multiple NetIDs

   
   

   User has two active NetIDs associated with each PVI. User will need to verify ownership of both NetIDs and then we will need to consolidate their NetIDs and link their records so that they are able to access all services with a single NetID.

   
   

   Related KB Articles:

   Multiple NetID Verification Tool
   NetID Utility - Troubleshooting Multiple LDAP Records (Multiple NetIDs) 
   
   

   Self Link

   
   

   The records compared have enough matching demographic information to suggest that they might belong to the same individual. User will be able to link their records using the Self link tool.

   In order to use the Self link tool, the user will need to get a Self link Key from the Source System that does not have an associated NetID. Self Link keys can only be generated by Source Systems as they have authority over the data.

   
   

   Source Systems:

   UW Madison Student Information System:
   User will need to contact the Registrar's office for a Self link key.

   UW Madison Human Resources System:
   User will need to contact their HR Departmental Payroll Specialist for a Self link key.

   UW Madison Special Authorization:
   User will need to contact the Office of Human Resources for a Self link key.

   UW Hospital Medical Foundation:
   User will need to contact their HR Department in UW Hospital or UW Medical Foundation for a Self link key.

   UW Madison Division of Continuing Studies:
   User will need to go through the enrollment process for the Division of Continuing Studies and state that they already have a NetID with UW Madison.

   UW Madison Special Population - Manifest:
   User will need to go through the NetID Activation module for the Manifest NetID and state that they already have a NetID with UW Madison.

   
   

   Related KB Articles:

   ACCOUNT SELF-LINKING - HOW TO CONNECT YOUR ACCOUNTS
   ACCOUNT SELF-LINKING - GENERATE A LINKING KEY
   ACCOUNT SELF-LINKING - HOW TO CONNECT YOUR ACCOUNTS
   
   

   SSN Update

   

   User has an SSN but it is not the same or is not present in all of the Source Systems. User will need to make sure that all Source Systems concerned has their up to date SSN information.

   
   

   Source Systems:

   UW Madison Student Information System:
   User will need to contact the Registrar's office.

   UW Madison Human Resources System:
   User will need to contact their HR Department.

   UW Hospital Medical Foundation:
   User will need to contact their HR Department in UW Hospital or UW Medical Foundation.

   
   

   NOTE: Certain Source Systems do not have the ability to add SSN information.

   • UW Madison Division of Continuing Studies
   • UW Madison Special Authorization
   • UW Madison Special Population - Manifest

5. Inform the user or appropriate party about next-steps.