Campus Network Housing Troubleshooting (ClearPass) - Connecting with a Router

This document is intended to guide you through the troubleshooting steps for registration and connection issues with routers in University Housing.
Note: make sure the customer is plugged specifically into the Aruba HAP when connecting the router. Please see Campus Network Housing - Identifying Hospitality Access Points for examples of Aruba HAPs.

CampusNetworkHousingTroubleshooting(Clearpass)-ConnectingWithaRouterV3.png

Note: If customer is unable to attempt establishing a physical connection (don't have adapter, only have cell phone, etc.) please note that within your case and continue troubleshooting.

Links to referenced documents:


Keywords:
resnet network internet ethernet wireless wifi uwnet residence halls aruba hap hospitality access point devices registration laptops routers problems register campus housing troubleshooting flowchart, flow chart
Doc ID:
94229
Owned by:
Help Desk KB Team in DoIT Help Desk
Created:
2019-08-30
Updated:
2025-04-18
Sites:
DoITHelpDesk-internal, Housing-internal