Campus Network Housing Troubleshooting (ClearPass) - Connecting a Device Without a Browser

This document is intended to guide you through the troubleshooting steps for registration and connection issues with TVs, gaming consoles, or any device without a browser in the University Housing residence halls.
Note: Make sure the customer is plugged specifically into the Aruba HAP if using a wired connection. Please see Campus Network Housing - Identifying Hospitality Access Points for examples of Aruba HAPs.



Keywords:
resnet network internet ethernet wireless wifi uwnet dorms residence halls aruba hap hospitality access point devices registration problems register campus housing troubleshooting clearpass smart tv ps4 xbox printer browser flowchart, flow chart
Doc ID:
94230
Owned by:
Help Desk KB Team in DoIT Help Desk
Created:
2019-08-30
Updated:
2025-02-16
Sites:
DoITHelpDesk-internal, Housing-internal