UW-Madison - Submit a Box Support Case
This document explains how to open a support case directly with Box.
- To log in to Box Support go to https://uwmadison.box.com/ and log in using your NetID. Click the question mark in the top right corner, then click Help Center.
- Click Sign In in the upper right corner. This should automatically sign you in.
- Click Contact Support in the top navigation bar.
- There will be four buttons that appear.
- Submit a Case - This will allow you to submit a case directly to the Box support team, who will respond to you via email with an answer.
- View Cases - This will allow you to view past and current cases you have opened with Box support.
- Chat - This will allow you to chat with an agent.
- Box Community - This is a forum where you can look through others' questions or post your own.
- The following steps will explain how to open a case with the Box support team. First, click Submit a Case.
- Select the appropriate issue from the dropdown menu. The option you will likely need is Product Issue.
- Select the product you are having trouble with (if it is Box Drive or Box Sync, choose Desktop Applications). Then select the specific product from the next dropdown menu.
- Fill out the textbox that prompts you to summarize the issue.
- Several suggested articles will appear that may help with the issue. If none of these work, click Not finding what you're looking for? Click to proceed.
- Fill out the remaining fields that appear, then click Submit.