Instructions for self-enrollment in Cultural Insurance Services International (CISI)

In this KB:

• About CISI Travel Insurance and coverage options
• Self-enrollment process
  • CISI Travel Insurance self-enrollment steps

About CISI Travel Insurance and coverage options

The Universities of Wisconsin are contracted with CISI Insurance to provide international travel accident, sickness, and security assistance insurance for any UW student, faculty, staff employees, and appointed volunteers when traveling internationally and to U.S. territories. CISI provides emergency medical treatment, travel benefits and access to 24/7 travel and security assistance for enrolled travelers while traveling abroad.

There are the CISI Travel Insurance coverage options that allow self-enrollment:

• International Travel Insurance (“Outbound”) – includes travel to U.S. territories
• International Travel Insurance for Spain (“Spain International”) – for travel to Spain for 90 or more days
• Domestic “Study Away”/Home Country Travel Insurance – for travel within the U.S. or for international students/faculty/staff returning to their home country for academic/research purposes

Visit the CISI International Travel Insurance Program web page for more information about CISI and UW travel insurance requirements. The CISI International Travel Insurance Options and Enrollment web page has more detailed program information, including premiums. 

Self-enrollment process

The CISI Online Self-Enrollment process allows UW–Madison faculty and staff and enrolled UW students to immediately enroll themselves (using a valid credit card) in insurance coverage.

The traveler’s self-enrollment in CISI must be completed and coverage purchased prior to trip departure. Travelers are recommended to complete the online self-enrollment process at least two (2) days prior to trip departure.

CISI Travel Insurance self-enrollment steps

1. Review the premiums and other information for the program you'd like to enroll in (note: these links will open in a new window):
   1. International Travel Insurance (“Outbound”) information and self-enrollment links
   2. International Travel Insurance for Spain (“Spain International”) information and self-enrollment links
   3. Domestic “Study Away”/Home Country Travel Insurance information and self-enrollment links
2. Provide trip/coverage details:
   1. Enter UW–Madison’s sponsor code UWMAD, if necessary.
   2. Enter required information, including travel destination details.
      • “Coverage Start Date”: Enter the traveler’s outbound flight departure date from the United States.
      • “Coverage End Date”: Enter the date of the traveler’s return flight to the United States.
      • “Destination Country”: Enter the traveler’s first Destination country and city.
      • If the traveler will be visiting more than one country or city while abroad, select “Add” to include each additional travel destination country and city in the traveler’s CISI “My Itinerary”.
   3. Personal travel days:
      • If any travel dates enrolled in CISI coverage are for personal travel, the traveler is requested to “Add” to their CISI “My Itinerary” each personal travel day that is included in the trip.
      • UW–Madison’s CISI travel insurance provides travelers up to 14 days of Personal Travel Deviation Coverage when attaching personal travel days to a UW related academic/research/business activity trip abroad.
      • Note: If a traveler’s trip includes more than 14 days of personal travel, please contact UW-Madison Risk Management at travel-ins@bussvc.wisc.edu for further instructions before proceeding with next steps in the self-enrollment process.
   4. Click “Next” to proceed in the self-enrollment process.

4. On the CISI “Coverage Details” page, select the premium information displayed for the travel dates to be enrolled in coverage. Click “Next” to proceed.
   1. Note: International Personal Liability Insurance (PLI) coverage is included in the CISI coverage plan for UW–Madison faculty, staff employees and enrolled UW student travelers. There is no additional premium cost for PLI coverage.

5. Review and accept the CISI Privacy Consent. Click “Next” to proceed.
6. Enter required personal data for the traveler, including: 
   1. Traveler’s name;
   2. Email address where the traveler would like to receive their CISI enrollment confirmation and policy materials;
   3. Mailing address where the traveler would like CISI to mail any claim reimbursement check, in event a covered claim for benefits is filed.
      • Note: It is not required to enter “Program Name” or “Participant ID” on the self-enrollment form, but this information can be added by the traveler if they wish to include it for their own reference.
   4. Click “Next” to proceed.

7. On the CISI “Invoice Details” page, enter the traveler’s credit card information and billing address to pay the enrollment premium online. CISI accepts personal credit cards and UW Purchasing Cards (P-cards).
8. Upon successful completion of self-enrollment, the enrolled traveler will receive an email from "CISI Enrollments" containing their personalized CISI enrollment ID card and Consulate Letter, as well as a detailed coverage brochure with claim form. 

Contact UW–Madison Risk Management at travel-ins@bussvc.wisc.edu with any questions.