Please be aware, the first time an application is launched each day, it can take a significant amount of time for it open.  Depending on the app, this can be as much as 5 minutes after clicking "Launch"

If you have any issues running apps in AppsAnywhere, please try the troubleshooting steps below:

1. Check the status of the application is in the Cloudpaging Player
   
   
   
   
2. A. If it isn't listed, please try launching it again from the AppsAnywere Portal (add Using AppsAnywhere KB)
   
   
   B. If it is listed in a "Ready" state, highlight the application and click "Launch"
   
        
   
   
3. If it goes to a "Running" state, then immediately returns to "Ready" without launching the application, please remove it from the Player.  To do this, highlight the application and click the "Remove" button.
   
   
   
   
   
4. You will no be prompted asking if you wish to remove the app.  Click Yes.
   
   
5. Try launching the application again from AppsAnywhere Portal.

 If the above steps are unsuccessful, please reach out to the CAE Help Desk using the contact info found here.  When reporting issues via email, please be sure to include:

• Your CAE Username
• Computer name--There should be a label on the computer tower or monitor, and the name will be something like WIN-####
• Software package that isn't working
• Are there any errors displayed? If so, please include a screenshot of the error.
• AppsAnywhere Log Files-- Generating Log Files for AppsAnywhere