Troubleshooting AppsAnywhere

Please be aware, the first time an application is launched each day, it can take a significant amount of time for it open.  Depending on the app, this can be as much as 5 minutes after clicking "Launch"

If you have any issues running apps in AppsAnywhere, please try the troubleshooting steps below:

1. Check the status of the application is in the Cloudpaging Player
   
   
   
   
2. A. If it isn't listed, please try launching it again from the AppsAnywere Portal (add Using AppsAnywhere KB)
   
   
   B. If it is listed in a "Ready" state, highlight the application and click "Launch"
   
        
   
   
3. If it goes to a "Running" state, then immediately returns to "Ready" without launching the application, please remove it from the Player.  To do this, highlight the application and click the "Remove" button.
   
   
   
   
   
4. You will no be prompted asking if you wish to remove the app.  Click Yes.
   
   
5. Try launching the application again from AppsAnywhere Portal.

If the above steps are unsuccessful, please reach out to the CAE Help Desk using the contact info found here.  When reporting issues via email, please try to include the following:

• CAE Username
• NetID/ UW Email address, if different from CAE Username
• First and Last Name
• Software package(s) having issues
• Which course you're using the software for
• Instructor teaching course
• Whether you're using a CAE Lab Computer or Citrix XenApp
  
  • If you're using a CAE Lab Computer, please include the Computer name--There should be a label on the computer tower or monitor, and the name will be something like WIN-####
• If possible, please also include the following:
  • Screenshots of the issue or any error messages
  • Sample file(s)
  • Describe the issue and steps to reproduce the issue
• AppsAnywhere Log Files-- Generating Log Files for AppsAnywhere