There is a problem with a computer or projector in a classroom. What do I do?

What to do if a computer or A/V equipment is not working in a classroom

The best support is to be proactive. Test your equipment before your first lecture, and make sure you know how to use the equipment in the room. If you experience a problem during class, don't leave it for the next person, call the Help Desk (608-262-8111), e-mail us (gnp-helpdesk@wisc.edu), or fill out a help desk ticket to let us know about the problem right away.

Classrooms with smart podiums – 180, 360

  • Call Classroom Support for technical assistance: 608-890-4900. They are located in the Education Building, room L117.

GNP IT Supported rooms – all the rest

  • Projector problems – there is an emergency projector available at the SHC Help Desk (M376). This is the fastest way to deal with a projector problem.
  • Call the Help Desk (262-8111) and press 0 for transfer to the emergency line.

Room 9 Computer Lab

  • Open to Nelson Institute students during regular building hours. The entry code may be obtained from the staff in room 70. Assistance and support is available Monday through Friday from 7:45-11:45 and 12:30-4:30.

Room M376 Computer Lab

  • Open door hours are M-F 8:00am-5:00pm. The GNP IT Help Desk office is in M376A.

Academic Support


Keywords:
IT Support, classroom, a/v 
Doc ID:
112897
Owned by:
Daven H. in L&S Information Technology Services - GNP IT
Created:
2021-08-06
Updated:
2024-10-30
Sites:
Department of Geography, L&S Information Technology Services - GNP IT, Nelson Administrative Hub
Clean URL:
https://kb.wisc.edu/computer-problem