DoIT Departmental Tech Support - Purchase Request Form

This document explains how departmental support technicians should use the purchase request form.

Purchase requests fall into five categories:

  1. Internal Purchases

    • To request an item for use by internal staff, (e.g. a desk lamp for your cube, accessories, training materials, etc.) Create a ticket before completing the form.

  2. Customer Purchases and Billing

    • To request the purchase of an item for a customer

    • To request return label service

      • Use "DoIT Logistics Shipping Service"

      • Shipping charges apply for non DoIT contracts  

  3. DoIT Logistics Shipping Service

    • To retrieve items from customers. You will have the option to ship or e-mail labels to the customer’s address. You can indicate whether or not they need a box. 

  4. Billing Only

    • To bill customers

    • Use this to charge for repairs from our service partners (Graphite, Vanguard, Dell)

  5. Returns

    • Use this if a Shop UW item needs to be returned to the vendor.

 Next Steps:

  1. You will receive an automated email confirmation once your order hae been picked. Contact operations if you do not see your order after 8 business hours. 

  2. Review the content for accuracy. Contact operations if you notice any errors or omissions.

  3. Once the requirements of the ticket have been satisfied, resolve it and close the CBS order using the POS orders page

If you have any questions specific to your request or the status of your request, contact Operations directly or by email at doit-ds-ops@lists.wisc.edu.



Keywordspurchase request, customer purchases, customer billing, doit logistics shipping service, returns   Doc ID133157
OwnerIbrahim G.GroupDoIT Departmental Support
Created2023-12-04 12:56:13Updated2023-12-05 07:47:09
SitesDoIT Departmental Support, DoIT Help Desk Level 2 KCS
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