DoIT Departmental Tech Support - Purchase Request Form

This document explains how departmental support technicians should use the purchase request form.

Purchase requests fall into five categories:

  1. Customer Hardware Purchase

    • To request hardware on behalf of a contract partner.

  2. Customer Software Purchase

    • To request software on behalf of a item for a contract partner. 

  3. DoIT Logistics Shipping Service

    • To retrieve items from customers. You will have the option to ship or e-mail labels to the customer’s address. You can indicate whether or not they need a box. 

    • To only ship equipment to a customer. 
  4. Billing Only

    • To bill customers

    • Use this to charge for repairs from our service partners (Graphite, Vanguard, Dell)

 Next Steps:

  1. You will receive an automated email confirmation once your order has been picked. Contact operations if you do not see your order after 8 business hours. 

  2. Review the content for accuracy. Contact operations if you notice any errors or omissions.

  3. Once the requirements of the ticket have been satisfied, resolve it and close the CBS order using the POS orders page

If you have any questions specific to your request or the status of your request, contact Operations directly or by email at doit-ds-ops@lists.wisc.edu.



Keywords:
purchase request, customer purchases, customer billing, doit logistics shipping service, returns 
Doc ID:
133157
Owned by:
Ibrahim G. in DoIT Departmental Support
Created:
2023-12-04
Updated:
2024-11-11
Sites:
DoIT Contract Partner Support Help Desk, DoIT Departmental Support