DoIT Departmental Tech Support - Equipment Request Handling
Customer Purchase Request Workflow
DoIT Departmental Tech Support - IT Equipment Information
This is a customer facing KB article that shows our standard equipment inventory.
DoIT Departmental Tech Support - IT Equipment Options Table
This is a customer facing KB article that shows a table of our IT equipment and current availability.
Departmental Tech Support - Portal
This is the customer portal where customers can request a workstation and/or accessories.
DoIT Number Lookup
This page allows customers to create or view their DoIT Numbers (also known as D Numbers). Learn more about D Numbers here.
Reserve a static IP
You will need a static IP to access a few resources related to the customer purchase process. If you need to, please request one using the self-service static IP website and submit the information to operations.
Current Inventory Levels
This link shows the inventory levels for all items that are currently in stock. You will need to reserve a static IP to access this page.
https://tsservices.doit.wisc.edu/pos/ds_ship.asp (This link requires a static IP)
You will receive an automated e-mail from Lloyd Carter once all of the items from your order are picked. You can check the status of your orders or close them upon resolving your tickets. You will need a static IP to access this page.
Orange - Item is not in stock (Reach out to OPS for an ETA)
Blue - Item is in stock but it has not been picked
Green - Item has been picked
Closing POS Orders
View POS open order page: https://tsservices.doit.wisc.edu/pos/ds_ship.asp
1. Select name from dropdown menu in the top left corner
2. Click “Complete order” on any of the open lines
3. You will see a message that says “Review Transfer Results” Click “Return to Departmental Support Deployments”
4. The order should now say "Confirm complete"