DoIT Departmental Tech Support - Equipment Request Handling

This document provides departmental support technicians a list of miscellaneous resources that are related to handling equipment requests.

Customer Purchase Request Workflow

Customer Purchase Request Workflow

DoIT Departmental Tech Support - IT Equipment Information

This is a customer facing KB article that shows our standard equipment inventory. 

DoIT Departmental Tech Support - IT Equipment Information

DoIT Departmental Tech Support - IT Equipment Options Table

This is a customer facing KB article that shows a table of our IT equipment and current availability.

DoIT Departmental Tech Support - IT Equipment Options Table

Departmental Tech Support - Portal

This is the customer portal where customers can request a workstation and/or accessories.

Departmental Tech Support - Portal

DoIT Number Lookup

This page allows customers to create or view their DoIT Numbers (also known as D Numbers). Learn more about D Numbers here.

DoIT Number Lookup

Reserve a static IP

You will need a static IP to access a few resources related to the customer purchase process. If you need to, please request one using the self-service static IP website and submit the information to operations. 

CBS Pages

Current Inventory Levels

This link shows the inventory levels for all items that are currently in stock. You will need to reserve a static IP to access this page. 

DS Inventory Stock Levels

CBS Orders

Active Orders

https://tsservices.doit.wisc.edu/pos/ds_ship.asp  (This link requires a static IP)

You will receive an automated e-mail from Lloyd Carter once all of the items from your order are picked. You can check the status of your orders or close them upon resolving your tickets. You will need a static IP to access this page.

Order Status

Orange - Item is not in stock (Reach out to OPS for an ETA)

Orange Shade - Item is not in stock

Blue - Item is in stock but it has not been picked

Blue - Item is not in stock

Green - Item has been picked

Green - Item is not in stock

Closing POS Orders 

View POS open order page: https://tsservices.doit.wisc.edu/pos/ds_ship.asp

1. Select name from dropdown menu in the top left corner

List of DS Technicianss

2. Click “Complete order” on any of the open lines

An open order

3. You will see a message that says “Review Transfer Results” Click “Return to Departmental Support Deployments”

Review Transfer Results

4. The order should now say "Confirm complete"

Confirm complete

 



Keywordsequipment request, purchase request form,   Doc ID133167
OwnerIbrahim G.GroupDoIT Departmental Support
Created2023-12-04 19:42:16Updated2023-12-18 07:55:16
SitesDoIT Departmental Support, DoIT Help Desk, DoIT Help Desk Level 2 KCS
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