News and Announcements

Bomgar Maintenance - August 20 beginning at 5 PM

Posted: 2009-08-20 03:52:56   Expiration: 2009-08-21 03:48:01

Disclaimer: This news item was originally posted on 2009-08-20 03:52:56. Its content may no longer be timely or accurate.

MERIT staff will be reloading the Bomgar configuration beginning at 5 PM tonight. Expect outages throughout the evening while the reconfiguration is applied.

MERIT is working with Bomgar techs to resolve a connectivity error for accounts in the ads.ssc.wisc.edu domain. The recommended fix is to reload the configuration, which could take several hours. The appliance will be restarted during this process. If you are using Bomgar and become disconnected during a session, it will be due to a restart. A status update will be sent out to the soe-bomgar list after the reconfiguration has been completed. MERIT apologizes for the inconvenience, but is working to resolve the connectivity issue for our SSCC colleagues.

-- Brenda Spychalla