News and Announcements

MERIT Help Desk is Moving

Posted: 2013-06-13 08:48:10   Expiration: 2013-06-29 08:48:10

Disclaimer: This news item was originally posted on 2013-06-13 08:48:10. Its content may no longer be timely or accurate.

On July 1st, the MERIT Help Desk will move to the MERIT Library located on the 3rd floor of the Teacher Education Building. The Help Desk phone number, email address, and hours will remain the same.

IT Consultant Jason Erdmann will remain on-site in the Education Building for consultation and support every Tuesday and Thursday during business hours. Jason will start bi-weekly check-ins with departments and units housed in the Education Building and he is available by appointment.

During an internal review of MERIT service desk usage, relocation of the MERIT Help Desk to the MERIT library was identified as a way to improve service to the School of Education community.  Substantially more walk-up IT help requests and classroom support calls start in the MERIT library than in the Education Building.  This move will bring IT help to where it is most needed.  Relocation of the Help Desk is also one step toward creating a central MERIT Information Commons, a one-stop-shop for your IT, reference, and media questions.

What’s changing:

  • Expanding IT Help Desk services in the MERIT library
  • Implementing a defined, abbreviated schedule for walk-up technical support in the Education Building
  • Adding bi-weekly rounds/check-ins with Education Building departments and IT Consultant to proactively meet department tech needs
What’s NOT changing:
  • Hours of support
    • Summer: Mon-Fri, 9-5
    • Fall: Mon-Thurs, 7:30am-6:00pm; Fri, 7:30am-5pm
  • Fully staffed Help Desk responding to phone calls and emails during business hours
  • Student support staff assisting with project work, rebuilding computers, installing software, etc.
Coming this fall:
  • A virtual help desk console in the Education Building (Virtual InfoCommons “Vic”)
  • The MERIT InfoCommons, a new approach to Library and IT services

How to contact the MERIT Help Desk:
Phone: (608) 265-4776
Email: helpdesk@education.wisc.edu
Walk up help:

  • Through June 28 - L107 Education Building
  • Starting July 1 - 3rd Floor Teacher Education Building in MERIT Library
For questions, contact Sabrina Messer.

-- School of Education: Sabrina Checkai