MERIT SOE Onboarding Outline

A template for distinguishing and outlining SOE tech support roles for SOE faculty.

MERIT SOE Onboarding Outline


  • MERIT manages SOE accounts and the domain
  • DoIT manages NetID accounts and the domain

An SOE account is used for:

  • Logging into PCs and laptops connected to the SOE network
  • Logging into the SOE portal for the GlobalProtect VPN
  • Accessing SOE departmental network drives
  • Accessing your SOE email account
  • Accessing SOE licensed software

MERIT can provide SOE users with support for:

  • Account creations, password resets, unlocks, username recoveries, etc.
  • Network drive / VPN assistance
  • Software installations / troubleshooting
  • New computer setups
  • Hardware troubleshooting (computers, printers, etc.)
  • Quotes and recommendations for new hardware
  • Referrals for hardware replacements
  • Remote access to SOE resources
  • AV technical support

MERIT does not support:

  • NetID account assistance
  • Direct hardware servicing
  • Making new hardware or software purchases for patrons (but can advise)

Keywords:SOE, school of education, merit, onboarding, faculty, new hire, IT, FAQ   Doc ID:101513
Owner:Matthew T.Group:School of Education
Created:2020-04-28 14:08 CDTUpdated:2021-04-02 11:10 CDT
Sites:School of Education
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