Bomgar Button - remote IT computer support

What the Bomgar Button is and how to use it

What is Bomgar? Bomgar is a device that MERIT uses to make interactive remote desktop connections to your computer.  This can allow us to help configure or troubleshoot many computer issues remotely.  Because it is interactive, we can either watch what you are doing on the computer, or we can remotely control the computer while you watch.  We have set up Bomgar so that you must initiate the connection to us for a remote support session.  If someone at MERIT indicates that they would like to hold a Bomgar session with you:

Using the Bomgar Button: 

If the Bomgar Button is already installed on your computer, double click on it, this will connect you into the service, you click that you approve to have a remote session with us, and one of our IT staff can then connect with you.  The button will look like this on your computer:

Bomgar Button
And will be named "MERIT remote IT help"

Once you run this program, you will come to the following window:

First Bomgar Button Window

Please click on Connect with Support Team.  This will then bring you to this window:

Second Bomgar Button Window

Please click I have read and agree to the terms above and then click OK.  You will now be in queue for us, and a support technician can connect with you.

If you do not have the Bomgar Button installed: For Windows computers connected to our domain, the installation of this button can be pushed to your computer.  For Mac computers, or any computer not connected to our domain, you can get the installers for the Button here:

Why the Bomgar Button?  This is a faster and easier way for you to get connected to us and get your computer problem resolved!

The old way still works too: you would go to http://helpdesk.education.wisc.edu/, and click on that person's name.  This will start the download of a small program which you would then install (clicking through a few screens to do so), and then you could start the support session.  The website would look like this:

Bomgar Website

If you have questions or problems, please contact the MERIT helpdesk at 608-265-4773 or helpdesk@education.wisc.edu.




Keywords:Bomgar button remote support   Doc ID:58240
Owner:Jason E.Group:School of Education
Created:2015-11-16 13:30 CDTUpdated:2018-07-03 08:59 CDT
Sites:School of Education
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