Using the Bomgar Button:
If the Bomgar Button is already installed on your computer, double click on it, this will connect you into the service, you click that you approve to have a remote session with us, and one of our IT staff can then connect with you. The button will look like this on your computer:
And will be named "MERIT remote IT help"
Once you run this program, you will come to the following window:
Please click on Connect with Support Team. This will then bring you to this window:
Please click I have read and agree to the terms above and then click OK. You will now be in queue for us, and a support technician can connect with you.
Why the Bomgar Button? This is a faster and easier way for you to get connected to us and get your computer problem resolved!
The old way still works too: you would go to https://remotehelp.doit.wisc.edu/, and click on that person's name. This will start the download of a small program which you would then install (clicking through a few screens to do so), and then you could start the support session. The website would look like this:
If you have questions or problems, please contact the MERIT helpdesk at 608-265-4773 or email@example.com.