Help Desk - Chat with an Agent!
Help Desk LiveChat is a web-based chat system that provides real time communication with DoIT Help Desk staff. Click the LiveChat button to initiate a chat session. Fill out the short form with your question, then select "Submit" to start chatting with a Help Desk agent.
Personal Information Security Note
If you need help with your NetID password, generating a Duo bypass code, or with your Duo device, please call the Help Desk at +1-608-264-4357 (264-HELP).
We cannot reset passwords via LiveChat.
We cannot provide Duo passcodes, Campus IDs, or NetIDs via LiveChat.
Summer Hours of Operation
During the summer, Help Desk agents staff LiveChat:
- Monday through Friday: 7am to 9pm
- Saturday and Sunday: 12pm to 5pm
Frequently Asked Questions
- NetID Account Recovery (Password Reset)
- NetID - Login Problems
- NetID - Modifying your Account
- Help Desk - I Need My Campus ID/Wiscard Number
- MFA-Duo - Request a Temporary Passcode
- WiscVPN GlobalProtect (All OS) - Installing, Connecting, and Uninstalling
- Current Outages
- Current Scam Alerts
Further Assistance
If you have problems initiating a LiveChat session, or need further assistance, please call (+1-608-264-4357) or email (help@doit.wisc.edu) us.