MFA-Duo - Who is Eligible to use UW-Madison Multi-factor Authentication?

This document is intended to answer the question of who is eligible to use MFA-Duo under our Campus funded licensing. Why does this matter? The Campus funded license covers a specific number of individual users. If we expand beyond our defined population, we will exceed our number of licenses.

Eligible to use Campus funded MFA-Duo license:

Any group not listed above is not eligible.

Unfortunately because of licensing, only the groups listed above are eligible. Other third-party MFA options are also not available because our services are not structured to integrate them, even if they are free.

Examples of ineligible populations include, but are not limited to:
  • Those without a current job (between start date and end date) in HRS
    • Former employees, non-emeritus retirees
    • Most Affiliates
  • Students not enrolled in for-credit courses
    • Former students
    • Students enrolled in non-timetable (not for credit) courses

See accessibility & usability information

We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.

For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email

How to get access to a Security Key or Duo Token/Fob 


Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.

Faculty, Staff, and Researchers

Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email