MFA-Duo - Accessibility & Usability Information
Multi-Factor Authentication (MFA) is a second login step after NetID login. This extra step helps to protect both your online identity and UW–Madison digital assets. MFA is continuously evaluated for usability and accessibility. Below are the accessibility and usability known barriers, functional workarounds, and how to get help. To view a listing of all MFA devices and features see MFA-Duo Device Options.
How do I get help?
For assistance, questions, or accessibility feedback, contact the DoIT Help Desk at (608) 264-4357 or email firstname.lastname@example.org. For more information regarding Duo Security product accessibility see Duo Security vendor accessibility information.
Accessibility and usability barriers: Web application for new Duo Universal Prompt
Add a device modal
While navigating with a screen reader and keyboard, the tab order does not follow the logical and sequential order of the page. The screen reader does correctly announce the Country code form field title before the form field itself. However, the screen reader incorrectly places focus on the form field for phone number before announcing the form field title.
Language unspecified: When the language of a web page or app is identified, users with disabilities will be better able to understand the content.
Heading level missing content: Heading level 1 content is missing on most pages; however, a small focus indicator appears where the hidden content is positioned. This could cause confusion for some users.
The section of the app that shows a user’s current device is mislabeled as an “article.” Landmarks, such as this, must programmatically and accurately identify sections of a page and be announced through a screen reader to help orient users to a page and help them navigate it easily.
Accessibility and usability barriers: Token/Fobs are less usable
- the passcode characters are small the screen is not backlit
- the expiration time for the passcode entry is short
More accessible options:
Feitian USB Security Key (Desktop/Laptop users)
For people who have difficulty using a token/fob, UW–Madison offers a device called a Feitian USB security key. This allows users to authenticate by inserting the security key into the USB port of their computer or laptop.
Duo Security Mobile App (smartphone/tablet users)
The Duo mobile app allows users to login to MFA using a randomly generated security code, or approve login via a push notification.
How to get access to a Security Key or Duo Token/Fob
Faculty, Staff, and Researchers
Employees can get access to devices for MFA at their Human Resources Office. For questions contact the DoIT Help Desk at (608) 264-4357 or email email@example.com.