How to make and manage reservations in Webcheckout

• Login to Webcheckout at Patron Portal (uwmadison.webcheckout.net/patron) 
• Click on “Reserve’ located on the far left column.
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• Select a checkout center. Click on the down arrow, choose a location then click “ok”.
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• Read the “Message of the Day” then click “Dismiss” in the bottom right corner of the box.
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• Fill out the desired start and end times using the drop down arrows, then click on the book icon next to “Contents”.
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• Click on the picture of desired type of equipment you would like to reserve.
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• Click on the picture of the specific equipment you would like to reserve.
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• By clicking on “Timeline” a grid will appear with the availability of all items listed below. Please note this is for viewing only. Once you pick which one you would like to reserve, click on the shopping cart to add to your cart. The little calendar shows a timeline for only that specific item (webcam Kit 12 for example).
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• When the green shopping cart is clicked to add the item to your cart, the icon will turn red with a little “x” on it to indicate it is in your cart. You can click that 'x' to remove the item from your cart if desired. Next click on the “Return to Reservation” button in the bottom right corner. Please note you might have to scroll down.
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  • If necessary, you can click the drop down arrow next to "Reservation has errors" at the top for more information on the specific error. A common error is that the return time is when a location is closed, too fix this please switch to a time the checkout location is open. To check the location hours click on the “Centers Calendar” button on the left side. Each renewal cannot be longer than 7 days. If that does not satisfy the error, reach out to technologycirculation@library.wisc.edu with as much information as possible. 
• At the top of the screen there will be a green ribbon that says “Ready to Save”, click on the save button on the far right side to submit your reservation.
  
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  • To confirm the reservation went through, check the end date under “Scheduled Return”, see the green banner that pops up in the top right corner that says “Reservation Confirmed.”, or check your email for confirmation.  

How to cancel a reservation in Webcheckout

• Login to Webcheckout at Patron Portal (webcheckout.net) 
• The home page will display upcoming reservations, click into the allocation you wish to cancel.
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• On the left hand side under the “Actions” banner there will be a “Cancel CK-XXXXX” button, click that.
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• A popup will appear, click “Yes” to cancel the reservation.
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• To confirm it was canceled, go to the home page and see if the allocation has disappeared. The other way to check is an email will be sent to your @wisc.edu email confirming it was canceled.
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General Reservation Policies 

Early Pickup:

Reservations may be picked up early if:

1. It is the start date of the reservation 

2. The item is available (in stock/ returned by previous patron)  

3. Early pickup will not extend the reservation over the 7 day maximum 

To inquire about an early pickup, calling or visiting the technology circulation desk to ask about availability is recommended. We can not guarantee that items will be available for early pickup.

Reservation Extension/Renewals:

Reservations can be made for a maximum of 7 days. Reservations can be lengthened/extended up to the 7 day maximum if the item is available. Extensions can be done through the WebCheckout patron portal or at the technology circulation desk. 

Waiting Period:

There is a 1 week waiting period required between reservations for the same resource type. The WebCheckout patron portal automatically enforces this policy with the error message “reservationWaitingPeriodNotMet”. This policy is in place to increase the availability of reserve items to all patrons.