Pay-For-Print Troubleshooting

Unable to Print

• Determine if it's a computer-specific issue or an issue with the Pay-For-Print service
  • Computer Specific issue:
    
    • Try printing on another computer
      • If the print is successful, it's a computer-specific issue.  Please notify lab staff if they're available
    • Log into print.wisc.edu with your NetID to see if it loads correctly with a Wiscard balance. This is an indication that the service is not experiencing issues.
  • Pay-For-Print Service outage
    • If printing does not work on another computer, it's likely a service issue. Please notify lab staff if they're available. 
    • Check outages for PaperCut/Pay-For-Print.
• If you are still experiencing issues, check KB for related troubleshooting info.
• If there are no KB documented solutions, please contact lab staff.
• Patrons can also attempt mobile printing: Pay-For-Print - Mobile Printing.

Hold for Authentication Error

Why this error is occurring?

• Either the NetID or Password was typed in or saved incorrectly.

What to do to Fix this Error?

• First, spot the error occurred by looking at the printer icon in the bottom right corner. 

• Click into the icon. The following will appear.

• Click on the little reload button on the far right and a box will pop up. See the blue highlighted box.

• When the box pops up, make sure to type in the NetID and Password carefully.

 Tip: Do not check the “Remember this password in my keychain” if you are not 100% sure the NetID and Password is correct.

• Make sure the printer icon at the bottom right does not look like it did, and then disappears quickly. 
• Go over to the desired print release station and login with NetID and Password and release the print.