Welcome
KnowledgeBase (KB) is a web-based platform for creating, managing, sharing, and maintaining online documentation. It serves as a centralized repository for the University of Wisconsin-Madison and other higher education institutions, helping organizations organize knowledge and making it easier for users to find the information they need.
The KB contains a wide range of searchable content, including technical documentation, instructions, policies, procedures, and other reference materials. It enables content creators and administrators to efficiently develop, organize, publish, and maintain information, while empowering users to independently access reliable and up-to-date resources.
The KB Team provides support, training, guidance, and consultation for KB administrators and editors. For assistance, contact kb-team@doit.wisc.edu. We also encourage all KnowledgeBase editors and administrators to participate in the KB Advisory Group to stay informed, share feedback, and collaborate with the broader KB community.
KB User Group Meeting
Did you miss the 2026 KB User Group Meeting? Don't worry—you can still watch the recordings from this year's meeting.
KB Basics - Start Here
Top Documents
- About the KnowledgeBase
- Topic Tree [Glossary]
- Owner Docs (oDocs) [Glossary]
- Schedule Publish [Glossary]
- Internal KB (iKB) [Glossary]
- KB User's Guide - Documents Tab - Document Style Guidelines
- Group Docs (gDocs) [Glossary]
- ITSM (Information Technology Service Management) [Glossary]
- HTML source editor (HyperText Markup Language) [Glossary]
- IP Authorization [Glossary]
Documents Recently Updated
- KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores
- KB User's Guide - Documents Tab - TinyMCE 'To The Top' Plugin
- KB User's Guide - Settings Tab - Summary
- KB User's Guide - News Tab - News Creating/ Editing Form Fields
- 2025 KnowledgeBase (KB) User Group Meeting
