KB User's Guide - API - Article Helpfulness

This document provides information in the Article Helpfulness (e.g. the up-vote/ or down-vote) API for the KnowledgeBase. The last segment of the endpoint URL is a unique ID, for which the API client is responsible. More specifically, the software/program that makes the API request needs to supply a unique ID, such as a UUID.

Title

Article Helpfulness

Calls externally-published Article Helpfulness content for a specified site domain.

Endpoint

https://[KB site domain]/[subsite (optional)]/api/v1/article-helpfulness

Example: https://kb.wisc.edu/api/v1/article-helpfulness/[uniqueID/UUID] or https://kb.wisc.edu/helpdesk/api/v1/article-helpfulness/[uniqueID/UUID]

** APIs are not enabled for institution subsites unless specifically requested. Please contact the KB team if you would like to request an API for your subsite(s).

Method

PUT

Input/ Payload

Note: All values are required.

name example notes
id 7e346349-a89a-4388-ac45-b1c12d3b8fbe Required
vote -1
Required
articleId 53422 Required
user
bbadger@wisc.edu
Optional, defaults to null
site
external
Optional, defaults to null
siteGroupID
1
Required

Sample Input



Example payload for up-vote:

{
"vote": 1,
"articleId": 53422,
"user": "bbadger@wisc.edu",
"site": "external",
"siteGroupId": 1
}

Example payload for down-vote:

{
"vote": -1,
"articleId": 53422,
"user": "bbdager@wisc.edu",
"site": "external",
"siteGroupId": 1
}

Output/ Response

Note: All values are required.

name examples notes
id 7e346349-a89a-4388-ac45-b1c12d3b8fbe Required
vote -1
Required
articleId 53422 Required
user
bbadger@wisc.edu
Optional, defaults to null
userIP
129.104.19.80
Generally comes through as the client IP but can vary depending on network configuration.
site
external
Optional, defaults to null
siteGroupId
1
Required
timestamp
2018-10-30 15:34:39
?

Sample Output

{
    "id": "7e346349-a89a-4388-ac45-b1c12d3b8fbe",
    "vote": 1,
    "articleId": 53422,
    "user": "wwang4@wisc.edu",
    "userIp": "128.104.19.80",
    "site": "external",
    "siteGroupId": 1,
    "timeStamp": "2018-10-30 15:34:39",
    "_links": {
        "self": {
            "href": "https://kb.wisc.edu/api/v1/article-helpfulness/7e346349-a89a-4388-ac45-b1c12d3b8fbe"
        }
    }
}

Success Response

Code: 200 OK
Content: Content-type: application/hal+json

Error Response

Code: 404 Page Not Found
Content: { error : "Page not found." }

OR

Code: 405 Method Not Allowed
Content: { error : None }

Notes

  Caller to generate a unique ID or a UUID (Universally Unique ID) to prevent duplicates. User IP should generally come thru as the client IP. This can vary depending on network configuration.





Keywords:restapi method url data params parameters success errors responses sample calls notes service   Doc ID:87337
Owner:Teresa A.Group:KB User's Guide
Created:2018-10-30 09:45 CSTUpdated:2019-09-24 09:00 CST
Sites:KB User's Guide
Feedback:  0   0