KB User's Guide - Documents Tab - Inactive Document
This document will discuss the Inactive document.
Inactive Documents Screen
To see documents with the status of Inactive, go to the Documents Tab > Inactive link. The integer within the parentheses represents the number of documents in that status. This link will lead you to the Inactive Documents screen. You may use the filters (such as Find, Search/Priority, Topic etc.) to narrow down the exact set of Inactive Documents you wish to see.
Status of Inactive: Manually Set
These documents have the status of Inactive because that status was deliberately selected (e.g. the radio button next to the status of Inactive was enabled and the Submit button was clicked). This is the only way a document can be deactivated; deliberate single document inactivation or the document status of Inactive was consciously and deliberately selected during a Batch Update or a Batch Transfer. By setting a document status to Inactive, all Internal and or External SiteAccess will be removed.
You can see exactly who deactivated a document by clicking on the triangle next to Show comments and events at the bottom of each document. Upon clicking on the triangle, it will change to Hide comments and events.
The Expired Inactive Document
An Inactive document can also be Expired. After the document is set to the status of Inactive, the Expiration date stays in tact. Should the Expiration Date pass in an Inactive document, it will be marked as "[Expired]".
If you look at the Document Information Table, you will see the Expiration date of the document is in red and bolded. The SiteStatus of "(Inactive)" is greyed out.
Reactivating an Inactivated Document
With the appropriate KB site permissions, you may reactivate a document that has a status of Inactive. All you have to do is make the appropriate updates to the the body and other parts of the of the document, select the status of Active and click on the Submit button. Please remember to set your desired SiteAccess as they had all been unchecked upon Inactivation.