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Microsoft 365 - Office 365 Pro Plus FAQ

Effective July 1, 2024, the Office 365 Pro Plus (OPP) license will be removed from approximately 4,400 (2%) UW-Madison Microsoft 365 accounts in response to Microsoft discontinuing the license on October 31, 2024. See below for frequently asked questions (FAQ) we received about this change. Please note, as we learn more about changes and use cases, this FAQ will be updated to share new information.

General

Is There a Project Page for the Microsoft Office 365 Pro Plus (OPP) Add-on License Change?

Yes, we have a Project Page available. View this KB for all project-related resources such as timeline information, communication templates, details on who is affected, and more.

What Happens to the Microsoft 365 Desktop or Some Mobile Apps That Were Installed on a Device Using an OPP Add-on License After July 1, 2024?

Nothing. The desktop and mobile apps will continue to be installed on a device.

However, when the are apps are opened after July 1, 2024, a product warning banner may appear and access to features may be limited until the desktop or mobile apps, excluding mobile Outlook and Teams apps, are activated again. This assumes the apps were authenticated using an OPP add-on license. See below for example notifications.

Example 1:

schoolaccountnotification

Example 2:

productnoticeword

What are the Dates for This Change Again?

Key dates:

  • Monday, April 1, 2024: Targeted start date. Start recurring email notifications to the campus IT community about the upcoming change to Microsoft Office 365 Pro Plus (OPP) add-on license.

  • Tuesday, April 16, 2024: The first targeted email notification will be sent to affected individuals. View additional communication dates.

  • Monday, July 1, 2024:  The Microsoft Office 365 Pro Plus (OPP) add-on license is removed from approximately 4,400 (2%) UW-Madison Microsoft 365 accounts.

  • Thursday, October 31, 2024: Microsoft discontinues the Microsoft Office 365 Pro Plus (OPP) add-on license. This add-on will no longer be available for purchase.

Affected individuals

Who Should I Contact If I'm Affected By This Change?

If you have received the emails about having the OPP license and are unsure about what is happening, please consult your IT department or the DoIT Help Desk if you have questions about the license type used to download and install Microsoft 365 desktop and mobile applications on your device. 

How Do I Know If I'll Be Affected?

Those affected will receive a targeted communication on the following dates:

  • Tuesday, April 16, 2024
  • Tuesday, May 14, 2024
  • Tuesday, June 11, 2024

If you have received the emails about having the OPP license and are unsure about what is happening, please consult your IT department or the DoIT Help Desk if you have questions about the license type used to download and install Microsoft 365 desktop and mobile applications on your device. 

Are there exceptions?

No, there are no exceptions to the removal of the OPP add-on license. Microsoft is removing this option entirely and we don't have the ability to continue to offer this add-on license.

How Can I Prepare For This Change?

Below are a few optional recommendations to prepare for the removal of the OPP add-on license:

  1. Consult your IT department for guidance.

  2. Purchase a personal Microsoft 365 license.

  3. Compare feature similarities and differences between web apps, desktop apps, and mobile apps.

  4. Download free Microsoft 365 mobile apps for Outlook and Teams.

Can I Purchase An OPP Add-on License?

No, the OPP add-on license is not available for purchase.

Alternatively, you can purchase a personal Microsoft 365 license.

What Will I Continue to Have Access to Once The OPP License is Removed?

You will continue to have access to Microsoft 365 web applications such as Word, Excel, PowerPoint, and more.

Please note, existing Microsoft 365 desktop and mobile apps, excluding mobile Outlook and Teams apps, that were installed on your device will remain and will not be automatically uninstalled in response to the OPP add-on license removal.

Will I Still Have Access To Email After The Change?

Yes, you will still have access to your UW-Madison Microsoft 365 email.

Why am I Getting the Error, "Your school account is no longer active"?

The OPP add-on license has been removed from your UW-Madison Microsoft 365 account. If you need to continue to access Microsoft 365 desktop or mobile apps, excluding mobile Outlook and Teams apps, please consider purchasing a personal Microsoft 365 license.

Example:

schoolaccountnotactive

Why is There a Product Notification Banner When I Open a Microsoft 365 Desktop or Some Mobile Apps?

The OPP add-on license has been removed from your UW-Madison Microsoft 365 account. If you need to continue to access Microsoft 365 desktop or mobile apps, excluding mobile Outlook and Teams apps, please consider purchasing a personal Microsoft 365 license.

Example 1:

productnoticeword

Example 2:

productnoticepowerpoint

Example 3:

productnoticeoutlook

Where Can I See the Microsoft 365 Installation File That is Provided By The OPP Add-on License?

 

Campus IT community

How Can I Tell If My Department/Unit Will Be Affected?

Please contact us at m365-opp-project-feedback@office365.wisc.edu to request a list of affected individuals, if applicable.

Can I See a Copy of The Targeted Emails Being Sent to Affected Individuals?

Yes, you can view the email templates used to notify affected individuals. These email templates are also available on the OPP project KB.

Can I Purchase an OPP Add-on License For My Department?

No, the OPP add-on license is not available for purchase.


KeywordsM365 OPP MS Microsoft Office365 o365 365email calendar licensing change Office Professional Plus FAQ license licenses Outlook on the web owa Teams access subscription credentials reduce access pro email suite online purchase desktop mobile applications removed remove error disabled activate proplus most of the features of word powerpoint power point onenote publisher excel have been disabled because it hasn't been activated online applications desktop mobile apps   Doc ID136228
OwnerO365 S.GroupMicrosoft 365
Created2024-03-22 16:55:50Updated2024-06-11 13:35:51
SitesDoIT Help Desk, Microsoft 365
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